Senior DeveloperCCaaS Consultant
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring for a Senior Developer/CCaaS Consultant for a contract role. Ive included a brief JD below. Please let me know if youre interested. Excellent hourly rate and Fully remote.
- Contract Duration: 6 Months
Responsibilities:
- Lead the technical design and implementation of Amazon Connect call flows routing IVR/IVA and integrations.
- Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect including discovery mapping cutover and stabilization.
- Build and integrate AWS services (Lambda Lex DynamoDB S3 Kinesis Step Functions CloudWatch) for contact center functionality.
- Develop and maintain APIs and CTI/CRM integrations (e.g. Salesforce ServiceNow) including real-time and historical reporting.
- Implement security compliance and governance best practices (IAM encryption data retention PII handling).
- Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments.
- Lead the technical design and implementation of Amazon Connect call flows routing IVR/IVA and integrations.
- Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect including discovery mapping cutover and stabilization.
- Build and integrate AWS services (Lambda Lex DynamoDB S3 Kinesis Step Functions CloudWatch) for contact center functionality.
- Develop and maintain APIs and CTI/CRM integrations (e.g. Salesforce ServiceNow) including real-time and historical reporting.
- Implement security compliance and governance best practices (IAM encryption data retention PII handling).
- Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments.
Required Qualifications:
- 6 10 years of software development experience with 3 years focused on Amazon Connect solutions.
- Proven hands-on experience migrating from Genesys (PureCloud/Cloud Engage) to Amazon Connect or similar contact center migrations.
- Strong programming skills in at least one: Python or Java; proficiency with RESTful APIs and event-driven patterns.
- Deep understanding of contact center concepts: call flows skills-based routing IVR CTI screen pops recording reporting.
- Telephony fundamentals: SIP RTP codecs number provisioning carrier routing and call quality troubleshooting.
- AWS proficiency across Lambda Lex DynamoDB S3 Kinesis/Streams EventBridge CloudWatch and IAM.
- Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps) source control (Git) and IaC (CloudFormation/Terraform).
- 6 10 years of software development experience with 3 years focused on Amazon Connect solutions.
- Proven hands-on experience migrating from Genesys (PureCloud/Cloud Engage) to Amazon Connect or similar contact center migrations.
- Strong programming skills in at least one: Python or Java; proficiency with RESTful APIs and event-driven patterns.
- Deep understanding of contact center concepts: call flows skills-based routing IVR CTI screen pops recording reporting.
- Telephony fundamentals: SIP RTP codecs number provisioning carrier routing and call quality troubleshooting.
- AWS proficiency across Lambda Lex DynamoDB S3 Kinesis/Streams EventBridge CloudWatch and IAM.
- Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps) source control (Git) and IaC (CloudFormation/Terraform).
