Website Manager

If youre a digital professional who thrives on owning platforms improving customer journeys and driving performance across business-critical digital products this could be your next move.

This is an opportunity to take end-to-end ownership of Boots Hearingcares digital ecosystem including our website app e-commerce platform customer portal and online booking journey. Youll play a key role in ensuring everything runs seamlessly and efficiently while driving continuous improvement across customer experience usability performance and digital growth.

This isnt just website management; its digital product ownership.

The digital environment

Youll operate within a growing digital function working across marketing analytics development agencies suppliers and global teams to deliver a high-performing and continually improving digital experience.

The role offers:

• End-to-end ownership of website app customer portal and e-commerce performance
• Responsibility for platform uptime and scalability
• Direct impact on customer journeys online bookings UX and conversion performance
• Product ownership across digital platforms roadmap planning and continuous optimisation
• Collaboration with internal stakeholders agencies suppliers and global teams
• Opportunity to shape how digital supports business growth and customer engagement
• High visibility autonomy and the ability to make a genuine impact

This role is about owning and evolving digital platforms not just maintaining them.

The role

As a Website Manager youll:

• Own the operational performance and health of the website and app
• Manage website updates CMS improvements and digital trading activity
• Ensure online booking journeys and customer self-service functionality work as Customers expect them to.
• Act as Product Owner across the website app and e-commerce platform
• Drive improvements across UX conversion accessibility engagement and retention
• Work with IT teams on issue identification troubleshooting and QA checks
• Maintain compliance with GDPR cookies accessibility and security standards
• Manage analytics and tracking integrations including GA4 and Google Tag Manager
• Work cross-functionally with marketing technical teams agencies and suppliers
• Use data and insight to drive decisions prioritise improvements and support growth objectives
• Support supplier and agency relationship management including SLA performance
• Contribute to wider marketing and digital transformation projects

Youll ensure the digital experience is continuously monitored optimised and improved to enhance performance user experience and customer conversion.

Whats in it for you

• Competitive salary (DOE)
• Annual performance related bonus
• Hybrid working from our Nottingham Head Office
• 2530 days annual leave plus bank holidays
• Boots Discount Card
• Pension scheme & life assurance
• Flexible Benefits Box
• Telus wellbeing support confidential support inside and outside work
• Long service awards recognising your contribution
• Ongoing development and exposure to wider Sonova Group opportunities

What were looking for

• 46 years experience managing business-critical websites or digital platforms
• Experience owning website app or e-commerce platform performance end-to-end
• Strong understanding of CMS platforms hosting cloud infrastructure and web technologies
• Experience with analytics and tracking tools including GA4 and Google Tag Manager
• Knowledge of GDPR accessibility security standards SSL and compliance requirements
• Strong troubleshooting QA and problem-solving capability
• Experience working with agencies developers suppliers and cross-functional stakeholders
• Commercial awareness with understanding of customer journeys UX and optimisation
• Ability to balance operational delivery with continuous improvement and strategic thinking
• Highly organised proactive and solutions-focused mindset

Desirable

• Shopify experience
• Contentstack or similar CMS experience
• Power BI experience
• Experience within retail e-commerce or healthcare environments
• Experience driving UX engagement or conversion improvements

We care. We drive innovation. We strive for excellence. We build the best team.

#BootsHearingcare