Manager, Operational Excellence

Empowering lives healing hearts embracing future

Are you ready to make a lasting impactinspecialty careWereseekinga dedicated and dynamic Manager Operational Excellence to join our Patient Support Programs at BioScript Solutions where we put our patients first!

What we offer (and whyyoulllove it here!):

• Epic Work-Life Balance:Flexible remote work options because we value your time and well-being. â

• Growth Opportunities:Committed to fostering a culture of growth where everyteammember is encouraged to pursue new skills expand their knowledge and advance their careers.

• Vibrant Culture:Over 1500 team members across Canada and year over year we manage tomaintainan overall above industry engagement score by using a monthly pulse survey.

• Our People Say It Best:â Compensation:Competitive salary incentive program and comprehensive benefits package.ââ

• What & Where:Remote & Full-Time

• Closing Date: April 29 2026

WhyBioScript Solutions

AtBioScriptwerenot just a companywereafast-growingcompany always putting patients as one ofCanadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey

Your Mission:

• Process Improvement and Standardization
  • Continual improvement and operational excellence across NavieGo Operations teams and processes to enhance quality and efficiency.
  • Develop and maintain a workflow standardization framework to align with program changes and patient treatment journeys.
  • Manage the team to standardize program workflows system infrastructure & functionality and program templates & forms to enable the operational excellence of our programs at NavieGo.

• Project Oversight and Collaboration
  • Oversees tracking and reporting of progress on operational projects and initiatives.
  • Lead the operationalization of all new program implementations and existing portfolio expansions through effective collaboration with Project Managers Business Development and Program Management.
  • Identify market differentiators and innovative solutions to support best-in- class workflow development.
    
• Quality Integration
  • Leverage workflow data and performance reports to drive operational excellence from Quality Incident Report (QIR) findings.
  • Partner with Quality Assurance to implement necessary changes to work instructions and processes.

• Systems Transition and Implementation
  • Translate acquired knowledge and expertise to support the development and implementation of new platforms and tools.
  • Ensure a seamless transition between legacy systems and newly implemented technology solutions.

• Leadership Responsibilities:
  • Provides clear direction sets measurable goals and holds team members accountable for performance and results.
  • Coaches develops and supports team members through regular feedback performance reviews and career development planning.
  • Fosters a high-performing inclusive team culture that aligns with company values and business objectives.
    
• Additional Responsibilities:
  • Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements; and
    Other duties as required.

What You Bring to the Table:

• Education:
  • Completion of a bachelors degree program is an asset. An equivalent combination of experience and education will be considerations.
  • Candidates with professional designations such as Lean Six Sigma Project Management Professional (PMP) or similar are an asset.
    

• Experience:
  • A minimum of 3 years of experience in healthcare insurance patient support program or associated fields.
  • Demonstrable experience in project management or project coordination with a focus on efficiencies and process improvements.
  • Tangible experience in presenting complex information to a diverse group of individuals including executives professionals and administrative team members.
  • Exceptional performance management skills with experience in organizing planning and executing client service requirements.
  • Proven ability to resolve issues effectively efficiently and with minimal noise.
    

• Skills:
  • Strong leadership skills and a high level of self-motivation.
  • Demonstrable aptitudes in working with a team of individuals with different skills and
    backgrounds.
  • Proficiency with Microsoft Office and competent reporting and trending data including building PowerPoint presentations.
  • Driven by a compassionate approach and passion for patient first service delivery.
  • English proficiency is required for this position to effectively communicate with internal and external stakeholders.
  • Bilingualism (French and English) may be required depending on the specific role location and the needs of the organization.
• Core Competencies: You thrive in a collaborative environment and bring positivity and enthusiasm to every project.

Compensation:At BioScript your base pay is one part of your total compensation package and isdeterminedwithin a range. Our pay ranges are based on the local cost of laborbenchmarks for each specific role level and geographic location.

Wereproud to be an equal opportunity employer.âAs a people-centric organizationwerecommitted to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance withapplicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English whenrequired. For positions based in Quebec French languageproficiencyisrequiredto perform day-to-day duties. Bilingualism (French and English) isrequiredfor this position to effectively communicate with internal and external stakeholders.

We encourageand accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your markIfyourepassionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

Required Experience:

Manager