Operations & Customer Experience Summer Intern

Location:

About Us

Job Description

The Operations & Customer Experience Intern supports the Operations Lead and Coordinator team during peak summer months. This role focuses on assisting with day-to-day operational tasks improving customer communications and supporting conversion efforts through outbound follow-up. This is a hands-on role ideal for someone interested in logistics and customer experience. The intern will gain exposure to real-time problem solving workflow management and customer interaction.

Shift Schedule

• Location: In-Office

• Duration: Summer (June-August)

• Days: Monday Friday (some weekend availability preferred)

• Hours: 15-20 hours/week (flexible based on availability)

Key Responsibilities

Operations Support

• Assist with daily operational tasks including tracking pickups deliveries and live photo monitoring

• Support data entry and system updates across various tools

• Flag issues or inconsistencies to the team for follow-up

Customer Experience

• Respond to customer inquiries via email text and chat

• Provide information on services pricing and order status

• Escalate issues to the team when needed

Callback & Conversion Support

• Conduct outbound calls/texts to customer with abandoned carts

• Engage parents and students to complete Ship to School orders

• Track outreach activity and share results with the team

General Support

• Assist with peak-season projects and administrative tasks

• Collaborate with team members to improve processes and customer experience

Requirements

• Currently enrolled in a college/university

• Strong communication skills (written and verbal)

• Comfortable speaking with customers over phone text and email

• Basic proficiency in Microsoft Office (Excel Word)

• Highly organized with strong attention to detail

What Youll Gain

• Hands-on experience in operations and logistics

• Exposure to customer experience and conversion strategies

• Opportunity to work closely with leadership and cross-functional teams

• Real-world experience supporting other students

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.