We dont just build technology. We build hopefor everyone dealing with Cancer.

The role ofLeadService DesignEngineeris broad and multidisciplined and spans the entire lifecycle of the installed base from development to decommission.

We drive the service and technical roadmap into Elektas radiotherapy solutions ensuring customer satisfaction and device availability increases through improvements toinstallability upgradability serviceability and supportability.

As aLeadService DesignerEngineer you will work with world-leading radiotherapy technology in a clinical environment making this a challenging and fulfilling role. With a strong focus on customer service user safety and system uptime you will play a crucial role in ensuring the availability of Elektas products and maintaining customer satisfaction.

Thisrolerequires domestic and international travel to customer sites to perform pilot installations/upgrades clinically representative validation testing as well as performing corrective maintenance to return our customers linear accelerators to clinical use.

What youll do at Elekta:

Your responsibilities will include but are not limited to:

Service Design

• Initiating and participating in Service Design Continuous Improvement activities innovation projects and workshops including improved fault-finding workflows predictive and proactive maintenance schedules and influence the service and technical product roadmap.

• Consulted on the definition of Service User Needs and their decomposition into System Requirements and validation tests

• Creation of technical procedures and service workflows for user manuals

• Supporting supply chain colleagues to ensure that 3rd party service agreement Service Level Agreements reflect and meet the requirements for Elektas service solution.

• Contributing to Failure Reporting and Corrective Action Systems (FRACAS) and Corrective and Preventative Actions (CAPA) actions relating to field incidents/problems.

Domain Systems Engineering

• Decomposition of service System Requirement Specification into Sub-System Requirements Specification

• Collaborate with Domain Systems Engineering to influence the architecture for the system/sub-system.

• Drive service roadmap user needs system sub-system and module requirements within the domains.

• Review and evaluate subsystems and modules balancing quality with life cycle cost (includinginstallability upgradability serviceability and supportability).Promotetechnologies methodologies and tools which support the service and technical roadmap.

• Identify and drive implement of improvements that enhance the customers satisfactionwith Elekta.

• Supporting FMEAs

• Definition of upgrade paths

Service Architecture

• Support the Service Architect liaising with System Engineering to ensuring that all service user needs are met by the solution.

Validation & Release

• Support responsibilities of the service lead for assigned projects when required.

Incident Management

• Responsible for the investigation and resolution of complex technical product issues escalated from the global Field Service community to the Incident Management team remotely and on-site.

• Be available for domestic and international travel and flexible scheduling to resolve product issues at customer sites at short notice.

• Consult on problems within the Problem Management team.

• Support field safety investigations by providing incident information and product knowledge.

• Identify root causes of incidents and problems and collaborate with cross functional teams to drive resolution and enhance product reliability and customer satisfaction.

The right stuff:

• To be able to travel internationally at short notice.

• English language education taught in English or having passed a Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test.

• Excellent interpersonal and verbal communication skills concise and coherent written work.

• Must be selfmotivated able to work as part of a team or manage own workload with flexibility where appropriate.

• Ability to operate at multiple levels of an organisation and in an international/multicultural environment.

• Ability to work with customers facetoface and remotely in high pressure situations.

What you bring:

*We encourage you to apply even if you dont meet every requirementyour unique skills and experiences might be exactly what were looking for!

• Minimum HNC or equivalent in a related engineering or other similar scientific discipline.

• Minimum 7 years experience installing servicing testing or supporting Linear Accelerators or relevant role experience.

• Completion of all relevant Elekta technical training courses.

• To be able to fault find and repair at board level & below.

• Awareness of the Elekta product portfolio with experience in one or more products. Basic clinical workflow awareness.

• Understanding of industry standards such as ITIL AgileSAFe project management ISO standards etc.

• Competent with tools such as but not limited to: JIRAPolarion Enovia and Salesforce.

• Competent with relevant IT technology including Windows OS and Microsoft Office applications.

What youll get:

In this role you will work for a higher purpose; hope for everyone dealing with cancer andfor everyone regardless of where in the world to have access to the best cancer addition to this Elekta offers a range of benefits.

• Work Pattern(you are required to workfrom the Crawley HQ4 days a week with 1 day WFH)

• Up to 25 paid vacationdays(plus bank holidays)

• Holiday Purchase Scheme

• Private Medical Insurance

• Attractive Employer Pension Contribution Package

• Cycle to work scheme

• Life Assurance

• Onsite subsidized restaurant offering budget-friendly dining

• Love electric (Electric vehicle salary sacrifice scheme)

Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button. Please note that we do not accept applications by e-mail.

Your Elekta contact
For questions please contact theTalent AcquisitionPartnerresponsible SarahElmasry at We do not accept applications through e-mail.

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard toagerace colour religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.