Front Desk Representative- OBGYN

Job Summary
The goal of this team member is to provide superior customer service to both patients and other staff members.

Reports to: Practice Manager

FLSA: Non-exempt

Job Requirements
Minimum Education High school diploma or equivalent is required.
Required SkillsRequires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to read write and perform basic mathematical functions. Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff. Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management EMR and Clockwise software accurately and efficiently. Organized detail-oriented and able to work well under pressure. Efficient and accurate completion of daily tasks and data entry. Professional appearance and manner. Knowledge of insurance/medical terms and policies preferred but not required.
Essential Functions
Ensures that all necessary demographic billing and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Greet patients and handle check-in/check-out process including use of Clockwise system
Enter demographics and scan patient information into EMR and properly log patient into system
Verify patient demographic and insurance information updating as needed
Collect patient payments
Answer and respond to inquiries; forward messages from patients pharmacies and other providers to clinical staff according to company protocol
Maintain accurate accounting of cash drawer during shift
Call patients to follow up on their visit to MAUC as needed
Maintain cleanliness and functionality of office particularly lobby and registration area
Other duties as required