Junior Digital Customer Service Specialist with Spanish or Italian (mfd)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Looking for a place to start your career in an international supportive and developmentfocused environment Keep reading!
At PPG Global Business Services in Wrocław we provide highquality support to PPG teams and customers across Europe. We focus on continuous improvement collaboration and creating an excellent customer and employee experience.
As part of our Customer Service team you will work closely with senior colleagues who will guide you through resolving firstlevel inquiries improving service processes and learning how digital tools and platforms help us deliver excellent support. From day one you will have a dedicated mentor/buddy and a clear development path.
Work model: Hybrid (3 office days chosen by you)
Location: Curie-Skłodowskiej 12 Wrocław (Nobilis Business House)
What You Will Do
Respond to customer inquiries through email phone chat messaging platforms and social media.
Provide accurate friendly and timely support meeting service standards and SLA targets.
Solve basic customer issues and escalate more complex cases to senior specialists or secondlevel support.
Collaborate closely with colleagues across Customer Service Digital and Operations teams.
Use CRM and ticketing systems to log track and update customer requests.
Support the maintenance of FAQs knowledge bases and selfservice materials.
Collect and report customer feedback and contribute ideas for improving customer journeys.
Participate in training coaching and ongoing skill development.
Follow established processes service guidelines and quality standards.
Requirements
Fluency in English and Spanish/Italian (written and spoken).
Familiarity with computer applications including MS Office
Strong communication and interpersonal skills
Customerfocused mindset and positive proactive attitude
Problemsolving approach and willingness to learn
Ability to work effectively as part of a team
Prior customer service experience is a plus but not required
What we offer:
Work in a petfriendly office - bring your dog to the office!
Multisport card
Private medical care
Lunch card
Office parking options
Annual bonus
Discounts on our products
Collaborative supportive and inclusive culture
#POLHIRINGPPG
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.
We are excellentoperators
Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.
If you need an adjustment due to a disability please
PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.
Required Experience:
Junior IC
About Company
Discover how PPG’s global team of innovators drives sustainable solutions, enhances productivity, and celebrates 140 years of color leadership. Join us!
