Technical Support Engineer
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Description
Position Summary:
At Emerson our mission is to empower engineers and scientists with innovative systems that accelerate productivity discovery and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) you will play a critical role in helping customers overcome complex technical challenges and achieve longterm success with our solutions.
You will act as a trusted technical partner combining deep technical expertise with strong problemsolving and communication skills to support customers influence product evolution and advocate for their needs across the organization.
At Emerson our mission is to empower engineers and scientists with innovative systems that accelerate productivity discovery and technological progress. As a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) you will play a critical role in helping customers overcome complex technical challenges and achieve longterm success with our solutions.
You will act as a trusted technical partner combining deep technical expertise with strong problemsolving and communication skills to support customers influence product evolution and advocate for their needs across the organization.
In This Role Your Responsibilities Will Be:
- Resolve customer technical issues related to the installation configuration implementation and maintenance of Emerson Test & Measurement (NI) products and platforms.
- Take full ownership of customer interactions including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
- Identify and report product design reliability and maintainability feedback to Research & Development teams.
- Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
- Provide technical guidance and support to internal stakeholders across functions.
- Deliver customer education through technical training sessions workshops and handson engagements.
- Support customers throughout product startup troubleshooting and longterm solution maintenance.
- Create document and share technical knowledge to enable customer selfservice leveraging KnowledgeCentered Service (KCS) practices.
Who You Are:
You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear practical solutions. You communicate effectively adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and crossfunctional teams value shared learning and remain adaptable and resilient in a dynamic customerfocused environment.
You enjoy solving complex technical problems and experience satisfaction when turning challenges into clear practical solutions. You communicate effectively adapting technical information to suit diverse audiences while building trust and strong working relationships. You collaborate openly with peers and crossfunctional teams value shared learning and remain adaptable and resilient in a dynamic customerfocused environment.
For This Role You Will Need:
- Eligibility to obtain and maintain French security clearance in accordance with applicable regulations.
- A bachelors degree in engineering computer science or a related field or equivalent practical experience (backgrounds such as Electrical Engineering Computer Engineering or Computer Science are beneficial).
- Professionallevel English proficiency (minimum B2).
- Experience with one or more programming environments; familiarity with LabVIEW is an advantage.
- Willingness and ability to travel up to 10% as required to support business and customer needs.
Preferred Qualifications That Set You Apart:
- Knowledge or practical experience in Radio Frequency (RF) technologies.
- Strong communication skills with the ability to clearly explain technical concepts to both technical and nontechnical audiences; additional language skills (Italian German or Spanish) are a plus.
- A structured analytical problemsolving approach with the ability to identify root causes and propose effective solutions.
- A solid technical foundation including familiarity with electronic circuit design concepts and basic electronic instrumentation.
- Comfort working in a fastpaced evolving environment with varied daily challenges.
- A collaborative mindset and experience working effectively within crossfunctional international teams.
- Previous customerfacing experience in technical support service or application engineering roles.
Our Culture and Commitment To You:
At Emerson we are committed to creating a workplace where every individual feels valued respected and empowered to grow. We foster a culture that encourages innovation collaboration and diverse perspectivesbecause we know that the best ideas come from inclusive teams working together.
We invest in your development through continuous learning opportunities mentorship and clear career pathways supporting your professional growth and longterm success. Guided by our values we strive to make a positive impact on our customers our communities and the world around us. Learn more about our Culture & Values and our commitment to Diversity Equity & Inclusion at Emerson.
At Emerson we are committed to creating a workplace where every individual feels valued respected and empowered to grow. We foster a culture that encourages innovation collaboration and diverse perspectivesbecause we know that the best ideas come from inclusive teams working together.
We invest in your development through continuous learning opportunities mentorship and clear career pathways supporting your professional growth and longterm success. Guided by our values we strive to make a positive impact on our customers our communities and the world around us. Learn more about our Culture & Values and our commitment to Diversity Equity & Inclusion at Emerson.
Required Experience:
IC
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
