Sr Software Engineer Salesforce

Overview

We are seeking a highly skilled Sr. Software Engineer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role you will ensure the ongoing smooth operation troubleshooting and optimization of the TPM & KAM application. This role reports to the application lead.

Key Responsibilities:

• Provide hands-on development support for incident resolution break-fix efforts and system enhancements related to the Salesforce TPM & KAM application.
• Analyze and troubleshoot issues reported by global business teams delivering timely resolutions in line with SLA requirements.
• Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
• Collaborate with business analysts and global stakeholders to gather clarify and refine requirements for new features or process improvements.
• Participate in the full development lifecycle including estimation technical design development code reviews testing deployment and post-deployment support.
• Perform system maintenance activities such as routine updates patches and configuration changes to ensure seamless application performance.
• Monitor and evaluate system performance identifying issues and opportunities for optimization and long-term stability.
• Troubleshoot and resolve data integrity issues working with cross-functional teams to identify root causes and implement corrective actions.
• Support and troubleshoot integrations with external systems (e.g. ERP TPM tools analytics platforms) related to the TPP application.
• Stay up to date with Salesforce releases applying relevant updates and patches to maintain system currency.
• Document support processes known issues and solutions in the knowledge base for training and reference purposes.

Qualifications :

Required Qualifications

• Bachelors or Masters degree in Computer Science Information Systems or a related field.
• 5-10 years of experience in Salesforce administration support or architecture with a strong focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).
• Proven experience in supporting TPM/TPP processes such as promotion execution fund management claim management and performance evaluation within the Consumer Goods industry.
• Hands-on experience with Salesforce Field Service Einstein Analytics MuleSoft and Salesforce integration tools (including API management and data integration).
• Strong knowledge of Salesforce data models security models and process automation.
• Experience managing support tickets and working with cross-functional teams to resolve production issues quickly.
• Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
• Ability to review and support Apex based customizations in collaboration with the development team.
• Strong knowledge of declarative automation tools such as Flows validation rules and approval processes to support and optimize TPM business processes.

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Administrator Consumer Goods Cloud Accredited Professional or Sales Cloud Consultant are preferred.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time