Principal Consultant-Salesforce AgentForce Developer (Sales, Service, Einstein & Data Cloud)

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.


Inviting applications for the role of Principal Consultant-Salesforce AgentForce Developer (Sales Service Einstein & Data Cloud)

We are looking for an experienced Salesforce AgentForce Developer with deep expertise across Sales Cloud Service Cloud Einstein AI and Data Cloud. The ideal candidate will play a key role in designing developing and integrating intelligent data-driven Salesforce solutions that empower business teams with actionable insights automation and seamless customer experiences.

As a Salesforce developer you will take end-to-end ownership of your product in a modern DevOps culture. You will be responsible for the design development testing and operations and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies.

Responsibilities

Design and develop scalable Salesforce solutions leveraging AgentForce (AI-powered automation and insights)
Implement and customize core Sales and Service Cloud functionalities such as Leads Opportunities Accounts Cases Entitlements and Knowledge.
Build and optimize Lightning Web Components (LWC) Apex classes Flows and integrations
Leverage Salesforce Einstein AI for predictive analytics opportunity scoring case routing and automated insights
Integrate and unify customer data using Salesforce Data Cloud for advanced segmentation audience activation and personalization
Collaborate with cross-functional teams to define design and deliver AI-driven customer journeys and sales productivity tools.
Ensure high code quality performance and maintainability through CI/CD and DevOps best practices using tools like Azure DevOps Git and Jenkins.
Partner with architects and data engineers to enable real-time data pipelines between Salesforce and enterprise data platforms
Qualifications we seek in you!
Minimum Qualifications
Minimum qualificationsBachelors or Masters degree in Computer Science Information Systems or a related field.
Relevant hands-on experience in Salesforce development and implementation
Proven expertise in Apex SOQL Lightning Web Components (LWC) and Flow automation
Strong experience with Einstein AI features such as Prediction Builder Next Best Action and Einstein Bots.
Hands-on experience with Salesforce Data Cloud including data ingestion identity resolution and segmentation
Familiarity with AgentForce features (AI Copilot workflow orchestration and automation through generative AI)
Knowledge of REST/SOAP APIs integration patterns and middleware to
Experience with Azure DevOps or similar CI/CD platforms for deployment automation
Salesforce Platform Developer I & II certifications required; Data Cloud Consultant or Einstein certification preferred.
Preferred Qualifications:
Experience implementing AI-driven automation and conversational experiences in Salesforce.
Working knowledge of Data Clouds Customer 360 and Identity Graph capabilities.
Familiarity with advanced analytics tools (Einstein Discovery Tableau CRM).
Exposure to Experience Cloud and integration with external AI or data platforms.
Strong problem-solving skills with an ability to translate business challenges into scalable Salesforce solutions.
This role is ideal for professionals passionate about blending Salesforce development AI innovation and data intelligence to drive digital transformation and intelligent customer engagement
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.