CBS-BMC- Technology Enablement-Senior Associate Technical Writer and Trainer Marcom products

Discipline BMC- Technology Enablement

Role Type Technical writer and trainer - Marcom products

The opportunity

The Brand Marketing and Communications (BMC) Technical Writer and Trainer MarCom Products leads the creation maintenance and delivery of high-quality technical documentation and training for all MarCom-supported products and platforms. This role ensures that diverse audiences have access to clear accurate and up-to-date resources enabling successful adoption and ongoing use of MarCom platforms. By collaborating with cross-functional teams this position drives content excellence knowledge enablement and strategic communication supporting business transformation product launches and brand initiatives.

Your key responsibilities

In this role you will drive training and documentation excellence across the organization and collaborate with cross-functional teams to support business transformation by:

• Lead Strategic Content Development: Develop review and continuously improve user guides knowledge base articles process documentation and training materials for all MarCom-supported products platforms and campaigns. Ensure content aligns with brand voice messaging and strategic objectives.
• Design & Deliver Engaging Training: Create and facilitate training programs (virtual in-person and self-paced) for onboarding upskilling and product launches. Tailor learning experiences to marketing communications and business audiences focusing on driving adoption and engagement.
• Collaborate for Impact: Partner with product managers subject matter experts and MarCom teams to ensure documentation and training reflect the latest features updates and best practices. Support campaign launches and strategic initiatives with clear audience-centric content.
• Establish Content Standards & Governance: Develop and maintain documentation standards templates and governance processes to ensure consistency accuracy and compliance with organizational and brand policies.
• Analyze & Optimize Learning: Use feedback and usage data to identify gaps in knowledge and proactively address business needs. Continuously refining content and training approaches to maximize impact and user experience.
• Oversee Content Lifecycle: Manage version control archiving and timely retirement of obsolete materials ensuring all documentation remains relevant and strategically aligned.
• Facilitate Knowledge Sharing: Coordinate regular workshops knowledge-sharing sessions and Q&A forums to foster a culture of continuous learning and collaboration within MarCom and across business units.
• Support Change Management: Develop communication plans and resources that drive user adoption of new MarCom initiatives minimize resistance and reinforce strategic priorities.

Skills and attributes for success

• Expertise in technical writing instructional design and adult learning principlesapplied in a marketing communications context.
• Strategic mindset with the ability to translate complex information into clear persuasive and brand-aligned content.
• Strong project management skills; able to deliver high-quality outputs within tight deadlines and shifting priorities.
• Excellent communication presentation and facilitation skillsable to engage and influence stakeholders at all levels both technical and non-technical.
• Proficiency with documentation tools (e.g. Confluence SharePoint MS Word) e-learning platforms and multimedia content creation.
• Ability to synthesize technical and marketing information into user-friendly audience-centric content.
• Collaborative team player comfortable working in virtual cross-functional and global environments.
• Analytical approach focused on continuous improvement user experience and strategic business outcomes.
• Adaptability to thrive in a dynamic fast-paced and agile MarCom environment.

To qualify for the role you must have:

• 3 years of experience in technical documentation training or enablement roles.
• Demonstrated success in designing and delivering training programs for technology products or platforms.
• Strong knowledge of documentation standards version control and content management systems.
• Experience collaborating with product engineering and support teams in a global organization.
• Proven ability to manage multiple projects simultaneously and deliver results under pressure.
• Excellent written and verbal English language communication with stakeholders across geographies.

Ideally youll also have:

• Experience with video production e-learning authoring tools and interactive training content.
• Experience working with highly diverse and geographically dispersed teams
• An outgoing personality and a great sense of humor

What we look for:

Were seeking a proactive detail-oriented professional with a passion for empowering users and teams through effective documentation and engaging training. The ideal candidate will be a self-starter who thrives on collaboration embraces challenges and is committed to driving continuous improvement in knowledge management and user enablement.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.