Senior Business Analyst – IT Delivery

The Senior Business Analyst acts as a critical link between business stakeholders and technical teams ensuring that requirements are accurately captured documented and translated into solutions that deliver measurable business value. This role supports complex programmes and projects driving clarity in scope process design and functional specifications.

Key Responsibilities

Requirements Gathering & Analysis

• Lead engagement with stakeholders to elicit analyze and document business and functional requirements.
• Ensure completeness and alignment of requirements with overall business design and programme objectives.

Process Design & Documentation

• Own end-to-end design and documentation of business processes including process maps KPIs and benefits case alignment.
• Define non-functional requirements and maintain the functional requirements catalogue.

Stakeholder Communication & Facilitation

• Act as liaison between business stakeholders vendors and technical teams.
• Provide regular updates manage expectations and facilitate workshops for decision-making.

Agile & Project Support

• Translate business needs into user stories and acceptance criteria for agile delivery teams.
  Participate in sprint planning reviews and retrospectives to ensure alignment with delivery goals.

Testing & Cutover Support

• Own user acceptance testing from a business perspective define test cases and success criteria.
• Support test execution defect resolution and input to cutover plans.

Data & Integration

• Support data cleansing mapping and integration requirements across systems.
• Collaborate with Solution Architects and SI Functional Leads to ensure solution fit.

Qualifications :

Competencies & Skills

• Strong analytical and documentation skills (functional specs process flows user stories).
• Excellent communication and facilitation skills for stakeholder engagement.
• Knowledge of ERP/CRM systems and integration concepts.
• Familiarity with Agile and ITIL practices; certifications (CBAP Agile BA) desirable.
• Ability to manage multiple priorities in a fast-paced environment

Qualifications & Experience

• Degree in Business IT or related field.
• 3 years in business analysis roles within complex programmes.
• Experience in process design requirements management and UAT leadership.
• Exposure to large-scale ERP/CRM implementations and data migration projects.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time