Customer Service Associate II

Reporting to the Partner Support Supervisor the Customer Service Associate will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated experienced and dynamic. The candidate must be comfortable working in a fast-paced entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate should remain calm under pressure while meeting customers needs have an eye for details and excellent follow-up skills.

Job Responsibilities

• Assist with routine tasks such as order placement returns account updates website login support and order tracking.
• Perform accurate data entry and maintain clear organized records of customer interactions.
• Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
• Enter and maintain accurate case records in Salesforce and other systems.
• Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
• Escalate unfamiliar or complex issues to senior team members as needed.
• Demonstrate basic computer literacy including familiarity with email web browsers and data entry tools.
• Work effectively under close supervision in a structured environment with a positive team-oriented attitude.
• Meet monthly KPIs and adhere to schedule expectations.

YOU MUST HAVE

• 0-1 Year Customer Service
• Strong verbal and written communication skills
• Must be able to work full-time hours between 8am-8pm EST.

WE VALUE

• Experience using Microsoft Office Products
• Salesforce Experience

WHATS IN IT FOR YOU:

• Vacation Health and dental insurance Retirement Savings Plans and more
• Employee discounts on company products and other retail/service providers
• Opportunity to progress within a global business
• Product and leadership mentoring to ensure you are set up for success

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