In House VOA Support Staff

The VOA Support Staff serves as the primary point of contact for all VOA tours returning to the property. This role ensures a smooth and welcoming experience for guests by greeting families assisting with room assignments resolving initial room issues and coordinating with in-house representatives. The position requires strong customer service skills attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Essential Duties and Responsibilities

• Act as the first point of contact for all VOA tours returning to the property.
• Greet families at the front desk and escort them to their rooms.
• Handle initial room issues promptly and professionally.
• Ensure guest satisfaction and contact the In-House Representative to activate activity cards.
• Complete Welcome Cards with the representatives name and phone number.
• Run weekend check-in reports.
• Assign tours booked on short notice over the weekend.
• Communicate any issues with the VOA Manager.
• Print VOA contracts from CSD.
• Other duties as assigned.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time