Customer Quality Specialist
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
IFF is a global leader in flavors fragrances food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences:Channeling our passion for nature and bioscience into sustainable life-enhancing technologiesthat powerinnovative solutions across healthcare food consumer and industrial markets.
The role is based in Madison WI (hybrid). Be part of a collaborative qualitydriven and customerfocused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where Youll Make a Difference
Provide highquality customer support by serving as the primary quality representative for assigned customers
Ensure compliance with applicable quality food safety and environmental regulations and standards (e.g. FSSC 22000 GFSI cGMP ICH Q7)
Partner crossfunctionally to understand customer requirements quality expectations and IFF management plans
Manage technical commercialization activities including risk assessments and approvals for materials packaging and labeling
Create maintain and deliver customerfacing product documentation such as Product Descriptions Certificates and Statements
Manage product quality and food safety complaints including investigations root cause analysis corrective actions and customer communication
Serve as IFFs representative in customer quality meetings audits and assurance activities including site visits as required
Manage product master data in SAP and support information flow for new products and product changes
Measure KPIs drive continuous improvement and support additional quality workflows such as product returns and deviations
What Makes You the Right Fit
Bachelors degree in science or a related field
Minimum of 4 years of experience in food ingredients dietary supplements pharmaceuticals or quality/regulatory roles
Strong knowledge of food safety systems GMPs HACCP and quality management systems
Handson serviceoriented mindset with strong organizational skills and attention to detail
Ability to manage multiple priorities independently with minimal supervision
Strong analytical problemsolving and decisionmaking skills
Excellent written and verbal communication skills
Comfortable working with IT platforms such as SAP Salesforce and SharePoint
Ability to collaborate effectively with crossfunctional stakeholders globally
How Would You Stand Out
Experience supporting customer audits inspections or regulatory interactions
Background managing Kosher Halal export requirements or product registrations
Proven success driving continuous improvement in customer quality or food safety processes
Why Choose Us
Training opportunities
Learning and development programs from day one
Our benefit package includes medical dental vision 401k vacation holidays 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.
We are a global leader in taste scent and nutrition offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity national origin race age sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion gender identity & expression sexual orientation or disability.
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Required Experience:
IC
About Company
We’ve been on the path of discovery for nearly two hundred years and we’re still at the forefront of scientific progress.
