Customer Support Executive

The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients working as part of a team with overall responsibility for service delivery across these clients. Flexible remote working model. 

RESPONSIBILITIES

Responding to queries both internal and external within agreed business SLAs. These will be across telephone email or online communication channels.
Developing a comprehensive understanding of the core Nielsen Brandbank service as well as any additional value add services to ensure you are able to service them effectively track customer usage against allowance and answer any queries that your customer base might raise. 
Scheduling product deliveries around our workflow capacity dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances.
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions and the wider Commercial team to implement general process improvements where appropriate
Regular reporting according to customer & business needs.

Qualifications :

You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset and a focus on self-development. You are able to communicate openly with team members and stakeholders

Additional Information :

REQUIREMENTS

Availability to work from 1.00pm -9.00pm local time
Experience in a Customer Service role ideally in a Business to Business environment
Good communication skills in English (writing and speaking).
Ability to investigate issues think critically and find solutions.
Strong computer literacy and willingness to learn and adapt to new tools and processes

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

Yes

Employment Type :

Full-time