Business Office Receptionist
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Job Location:
Petersburg, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description
PMC Mission and Values
Our Mission is excellence in healthcare services and the promotion of wellness in our community. Our Guiding Values are Integrity Dignity Professionalism Teamwork and Quality.
Job Description
Business Office Receptionist
Department
Business Office
The Business Office Receptionist provides exceptional customer service to all patients and guests by communicating in a professional respectful manner. The Receptionist answers inbound calls and makes outbound calls for follow-up along with greeting and assisting patients and guests. Teh Receptionist clearly explains Petersburg Medical Center (PMC) and Patient Financial Services (PFS) policies insurance processes patient balances and assists guests visitors and employees.
Medical Accounts and Billing
- Verify eligibility information and update patient insurance demographics and guarantor details.
- Assist in troubleshooting and resolving patient billing issues.
- Evaluate accounts from both insurance and self-pay perspectives.
- Advocate on behalf of patients in communication with insurance companies.
- Work assigned billing queues / worklists and maintain expected performance metrics.
- Accurately receive process and post payments discounts and adjustments.
Collaboration and Conduct
- Work cooperatively with other PMC departments to help resolve billing issues.
- Maintain professionalism respect and confidentiality in all interactions.
- Uphold PMCs mission vision values and standards for service excellence.
- Adapt to changing expectations and support departmental goals.
- Continuously seek improvement in process affecting quality care and service.
- Perform other duties as assigned.
Required Skills and Abilities
- Excellent oral and written communication skills.
- Strong customer service orientation with a compassionate approach to patient advocacy.
- Knowledge of PMC financial assistance and other patient resources.
- Ability to assist in interpreting and explaining insurance policies and patient account information and to understand and explain insurance Explanation of Benefits (EOBs).
- Maintain confidentiality and comply with federal / state regulations.
- Ability to foster trust collaboration and a positive working environment.
- Flexible adaptable and proactive in improving processes and supporting team goals.
- Adhere to all policies procedures and the Code of Conduct of Petersburg Medical Center. Commitment to PMC values - efficiency safety teamwork compassion integrity trust and respect.
Working Environment
This position operates in a clean well-lit office environment and serves as a front-facing role responsible for greeting and welcoming patients visitors and guests. Duties are performed at a desk. The role involves regular use of a computer telephone and standard office equipment along with routine clerical tasks. This is an onsite position located at PMCs main building.
Requirements for Employment Include --
- Background Check. Employment is contingent upon the successful completion of a background investigation conducted by the State of Alaska in accordance with applicable regulations.
- Drug Screening. All employees must successfully complete a pre-employment drug screening which includes testing for marijuana.
- Immunization Compliance. Employees are required to meet all immunization requirements as mandated by the State of Alaska and Federal regulations governing healthcare facilities.
** This position will remain open until filled.
Type: Full-time
Required Experience:
Junior IC
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