Dutch Customer Advisor in Lisbon

Almada - Portugal

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Take the Next Step as a Customer Advisor

Do you enjoy helping people and turning challenges into positive experiences Join a collaborative and fast-moving environment where delivering excellent customer service is a priority. If you are empathetic communicative and solution-driven this role could be a great match for you.

Role Overview:

As a Customer Advisor you will be the first point of contact for users providing support via email chat phone and social media. From account-related questions to billing and technical issues your focus will be on delivering efficient seamless and high-quality assistance throughout the customer journey.

Key Responsibilities:

Deliver prompt and professional support across various channels
Assist customers with account setup password recovery billing queries and verification
Identify and resolve technical issues while keeping users informed
Maintain a positive and solution-oriented mindset in every interaction
Accurately document cases following internal processes
Collaborate with internal teams to enhance service quality
Contribute ideas and feedback to improve overall customer experience

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Onsite Work: Be part of a dynamic and collaborative team environment
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Take the Next Step as a Customer Advisor Do you enjoy helping people and turning challenges into positive experiences Join a collaborative and fast-moving environment where delivering excellent customer service is a priority. If you are empathetic communicative and solution-driven this role could be...