Mortgage Loan Closer

About the team

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

As a Mortgage Loan Closer you will be responsible for preparing reviewing and finalizing closing packages to ensure loans are accurate complete and compliant prior to funding. Youll work within the Loan Origination System to validate loan terms review closing documentation confirm regulatory requirements are met and coordinate with internal and external partners to support a successful close.

This role is ideal for someone who thrives in a fast-paced detail-oriented environment and understands how critical closing accuracy is to the customer experience compliance standards and loan salability. You will play a key role in helping Zillow Home Loans deliver on-time closings while maintaining strong quality and control standards.

You Will Get To

• Prepare closing documents in the Loan Origination System and ensure all required documentation is complete accurate and ready for closing.

• Verify the accuracy of the final Closing Disclosure and confirm compliance with applicable federal state and investor requirements.

• Ensure Encompass records are current complete and accurately reflect final loan terms and conditions.

• Review and use compliance system reports to validate that loan data and closing documentation meet required standards.

• Prepare closing worksheets and confirm all key figures fees and loan terms are aligned across documents.

• Partner with Underwriters Loan Originators Title companies and other stakeholders to resolve issues and support a successful closing.

• Coordinate closing timelines and help ensure all parties are aligned to meet funding and closing deadlines.

• Review loan files for completeness and identify missing items discrepancies or issues requiring escalation.

• Maintain confidentiality and privacy of customer and employee information at all times.

• Support additional projects audits and operational tasks as assigned.

Who you are

• Have 13 years of prior experience in mortgage loan closing settlement or a closely related mortgage operations function.

• Experienced working with multiple loan types including Conventional FHA USDA and VA.

• Familiar with Loan Origination Systems (LOS) with Encompass experience strongly preferred.

• Comfortable working in paperless mortgage file environments and navigating multiple systems and workflows.

• Detail-oriented organized and able to identify errors or inconsistencies before they impact closing.

• Strong written verbal and analytical communicator with the ability to work effectively across cross-functional teams.

• Able to manage multiple loans priorities and deadlines in a fast-paced production environment.

• Comfortable adapting to changing timelines and business needs while maintaining a high standard of quality.

• Strong problem solver with a customer-first mindset and a commitment to operational excellence.

• Proficient with Microsoft Office and other standard business tools.

Preferred Qualifications

• Experience preparing and reviewing Closing Disclosures settlement documents and final closing packages.

• Working knowledge of mortgage compliance requirements and document accuracy expectations across the closing process.

• Experience partnering with title companies settlement agents and loan officers to drive on-time closings.

• Familiarity with post-closing issue resolution audit support or funding-related documentation review.

• Experience supporting high-volume U.S. mortgage operations from an offshore or global delivery environment.

Working Arrangement

• Onsite: This role is based in Bangalore and all work-related activities are expected to be completed in Bangalore.

• The role requires onsite work 4 days per week with 1 remote working day per week.

• The shift is 9:00 AM 5:00 PM PST.

• Success in this role requires strong attention to detail sound judgment and the ability to work effectively across teams and time zones.

• Overtime may be required based on business needs and closing volume.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers.

As the most-visited real estate platform in the U.S. Zillow helps millions of customers navigate buying selling financing and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology products and operations that power this experience.

Whether youre working in tech operations or shared services youll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender maternity status HIV status or veteran status. Reasonable accommodations will be provided to candidates with disabilities in accordance with applicable policies.