Application Support Engineer

Job Description

We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience who can independently support production applications analyze data issues and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.

Key Responsibilities

• Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications including incident response troubleshooting and root cause analysis
• Use SQL to analyze application data investigate issues validate fixes and support reporting or data corrections as needed
• Serve as a technical escalation point for complex application and data-related issues coordinating with global support teams developers and vendors
• Support application lifecycle activities including deployments upgrades patches and validation support in GxP-regulated environments
• Partner with business users IT and engineering teams to identify recurring issues propose improvements and enhance application performance and stability
• Create and maintain support documentation SOPs runbooks and knowledge base articles
• Ensure compliance with GxP data integrity change management and cybersecurity requirements

Additional Information

Required Qualifications

• Bachelors degree in Engineering Computer Science Information Systems or a related technical field (or equivalent experience)
• 36 years of experience in application support systems support or manufacturing IT
• Strong hands-on experience with SQL (querying troubleshooting data issues performance analysis)
• Experience supporting applications in pharmaceutical biotech or other regulated manufacturing environments
• Familiarity with incident problem and change management processes (ITIL or similar)
• Strong communication skills and ability to work effectively in an on-site cross-functional environment

Preferred Qualifications

• Experience supporting manufacturing execution quality Data Historization and/or laboratory systems
• Knowledge of GxP validation audit support and regulated change control
• Experience working with SQL Server Oracle or similar relational databases
• Exposure to global application support models and follow-the-sun operations

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