UXUI Designer

NUWAVE POSITION SUMMARY:
NUWAVE has a modern all-in-one software platform for unified communication management. We create tools and services that help providers and enterprises manage voice users numbers and integrations across todays leading UC platforms faster and with less complexity. Our work sits at the intersection of automation workflow and customer experience and design is a key part of making that experience simple intuitive and scalable. Were looking for a UX/UI Designer who thinks beyond screens and can help shape the end-to-end experience across iPILOT and the broader NUWAVE ecosystem.

Why Join NUWAVE
Shape the digital face of a rapidly growing leader in Unified Communications. Collaborate with a dynamic team that blends creativity technology and strategy. Be part of an innovative company that partners with Cisco Microsoft Zoom and global carriers to reshape how the world connects

ESSENTIAL DUTIES AND RESPONSIBILITIES
Collaborate with Marketing Developers and stakeholders to design intuitive scalable experiences across the NUWAVE website Partner Portal and the iPILOT platform.
Translate complex workflows and business requirements into simple usable and elegant interfaces.
Create wireframes prototypes user flows and high-fidelity designs working closely with the design team to produce modern cohesive layouts and screens.
Improve existing experiences by identifying friction points through research analytics and user feedback.
Contribute to and evolve NUWAVEs design system to ensure consistency across products and teams.
Advocate for accessibility clarity and usability in every deliverable.
Present design work and rationale clearly to cross-functional teams.
Partner with stakeholder teams to ensure a cohesive customer journey from first touch through ongoing platform use

UX Research & Strategy Responsibilities
Conduct competitive analysis to identify market opportunities usability gaps and areas for
product differentiation.
Develop experience maps and user journey maps to visualize the end-to-end customer
experience highlighting pain points motivations and opportunities.
Perform heuristic evaluations to identify usability issues and recommend improvements based on
established UX principles. Design and lead user interviews to gather qualitative insights from existing and potential users.
Facilitate card sorting exercises to improve information architecture navigation and workflow
clarity.
Define and improve information architecture to create intuitive scalable product structures.
Write user stories that clearly translate user needs into actionable design requirements.

OTHER DUTIES AND RESPONSIBILITIES
Some on-call work (weekends/holidays) may be required.

SUPERVISORY RESPONSIBILITIES
None

MINIMUM QUALIFICATIONS (KNOWLEDGE SKILLS AND ABILITIES)
3 years of professional UX/Product Design experience.
A strong portfolio that shows problem-solving systems thinking and product design at scale.
Proficiency in design programs like Figma or Adobe.
Experience designing for complex workflows dashboards portals or SaaS platforms.
Ability to balance user needs business goals and technical constraints.
Experience working with and contributing to design systems.
Demonstrated ability to communicate effectively across differing schools of thought thoughtfully challenge ideas while maintaining professionalism and foster collaborative decision-making. Leverages research-based evidence to inform design decisions and guide strategic direction

Preferred Qualifications:
Experience designing for platforms that combine hardware software and service.
Familiarity with analytics and using data to inform design decisions.
Experience in B2B SaaS or operational tools.
Comfort working in fast-moving environments where ownership is high.
Familiarity with AI-assisted design workflows.
Familiarity with Jira Confluence and Project Management Tools

PHYSICAL DEMANDS AND WORK CONDITIONS AND ENVIRONMENT
None.
EQUIPMENT NECESSARY TO COMPLETE JOB RESPONSIBILITIES
D Yes No desk Phone
Mobile Phone
Computer/Laptop
Internet Connection
Yes No
Yes No
Yes No


NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at will relationship.