Route Manager
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Job Location:
Horseheads, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Route Manager you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers ensuring routes run efficiently service standards are met and customer expectations are consistently exceeded.
This is a hands-on leadership role. It is ideal for someone who enjoys being in the field developing people solving problems in real time and building strong client relationships.
Essential Duties & Responsibilities
- Lead & Develop Your Team
- Supervise coach and support Route Merchandisers to drive performance and accountability
- Hire train and onboard new team members for success in the field
- Conduct regular ride-alongs audits and quarterly one-on-one performance reviews
- Foster a positive inclusive team culture where employees feel supported and motivated
- Drive Operational Excellence
- Ensure daily route completion and adherence to schedules
- Monitor inventory practices including FIFO short-dated product usage and waste reduction
- Oversee merchandising standards pricing accuracy and product placement
- Ensure all equipment is clean functional and properly maintained
- Partner with service teams to resolve equipment issues quickly
- Own the Customer Experience
- Serve as a primary point of contact for client interactions
- Conduct account visits to strengthen relationships and address feedback
- Identify upselling opportunities and support business growth
- Partner with Account Managers to ensure account retention
- Manage Day-to-Day Operations
- Review daily route activity cash handling and reporting accuracy within the Seed system
- Ensure service calls are created and resolved efficiently
- Support warehouse operations and inventory counts as needed
- Assist with installations upgrades and removals of equipment
- Maintain fleet readiness and coordinate vehicle needs
Job Requirements
- Experience in a route-based field service or logistics environment
- Proven ability to lead coach and hold a team accountable
- Strong communication skills with both employees and customers
- Comfortable using technology and reporting tools. Microsoft Office experience is preferred
- Ability to solve problems quickly in a fast-paced environment
- Valid drivers license with a good driving record
- Ability to pass a DOT physical
- Willingness to drive a 16-20 box truck
Physical Requirements
- Ability to lift and push 50 or more pounds
- Comfortable with frequent movement including bending reaching and operating a hand truck
Schedule & Work Environment
- Full-time onsite role. Remote work is not available for this position
- Typical hours fall between 5:00 AM and 5:00 PM Monday through Friday
- Schedule may vary based on business needs with occasional weekend coverage
Benefits
We prioritize the health wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
#IND103 #LI-KC1
Full-time team members are eligible for medical dental and vision insurance life insurance disability insurance parental leave 401(k) with company match at-work dining perks flexible schedules generous PTO and a total rewards program. Team Members can also use our inclusive employee assistance program.
Part-time Team Members are eligible for our 401(k) with company match at work dining perks and team members can also use our inclusive employee assistance program.
Location-specific perks may also include wellness programming on-the-job training corporate-hosted courses certifications and team events.
#IND103 #LI-KC1
Required Experience:
Manager
About Company
The Great Lakes leader in office food and beverage services. Office micro markets | vending | office coffee & snacks. Food Your Way.
