Senior Product Manager Content & Omnichannel Service Delivery Excellence

Title: Senior Manager Product Owner - Content & Omnichannel Service Delivery Excellence

GCL: E

Introduction to Role

This role leads the product strategy and delivery for two critical capabilities at the heart of how AstraZeneca runs commercial content and omnichannel operations at scale. The Work Management Tool (WMT) runs in Jira Cloud. Together with the reporting and analytics system it tracks and optimizes over 100000 outputs each year across 40 markets. Working with teams across regions and our global hubs this position shapes how work is orchestrated how data flows through our systems and how insights drive better decisions. Ready to turn complex workflows and data into simple powerful products that transform how we operate

Accountabilities

Lead the end-to-end product lifecycle for WMT and Operational Reporting & Analytics from vision and strategy through to delivery and optimization.

Own and govern product backlogs ensuring clear prioritization that balances pivotal initiatives BAU needs and technical debt.

Partner closely with Operational Excellence Business Analysts Data Engineering and development teams to translate business needs into scalable high-performing solutions.

Drive agile delivery practices supporting sprint planning backlog refinement release planning and UAT to ensure high-quality product increments.

Champion workflow standardization while enabling appropriate flexibility for local market requirements across multiple regions.

Treat operational reporting as a product evolving data models dashboards and reports to meet the needs of management finance and business partners.

Monitor adoption and usage across service lines finding opportunities to improve workflow efficiency reporting accuracy and operational visibility.

Ensure strong governance security and compliance are embedded in product design configuration and ways of working.

Communicate roadmap progress release plans and platform enhancements to leadership and operational partners in a clear compelling way.

Continuously refine intake processes and agile delivery workflows so both products co-evolve in line with the broader vision and operating model.

Essential Skills/Experience

Product Strategy & Roadmap

Define and maintain the product roadmap for both WMT and Operational Reporting & Analytics ensuring alignment with operational priorities and strategic goals.

Align product/ platform capabilities with appropriate governance frameworks and enterprise operational standards.

Enhance the value delivered the products to the C&O organization by prioritizing backlog items and aligning product development with business priorities

Product Backlog Management

Own and manage comprehensive product backlogs for WMT and Operational Reporting & Analytics

Prioritize product features enhancements and fixes based on business value operational impact and collaborator needs.

Maintain communication and transparency on backlog priorities delivery timelines and platform enhancements with key partners.

Coordinate implementation of new features platform improvements and system enhancements.

Agile Delivery & Release Management

Participate in sprint planning backlog refinement and release planning with development teams.

Ensure that product increments meet quality standards and business expectations.

Manage product releases and coordinate user acceptance testing (UAT).

Customer Collaboration

Collaborate with the Business Analyst as the primary liaisons between business partners engineering teams and analytics teams.

Collaborate with the Operational Excellence team C&O business users and Service Delivery Excellence teams to gather and refine product requirements.

Present and communicate product updates roadmap progress and enhancement plans to C&O leadership and operational collaborators.

Product Adoption & Optimization

Review platform adoption and usage to find opportunities for product improvement.

Drive adoption of new features through enablement documentation and collaborator engagement.

Continuously optimize platform capabilities to improve workflow efficiency reporting accuracy and operational visibility.

Support governance initiatives to ensure consistent use of the platforms across workspaces and markets.

Minimum Qualifications

Degree in business Technology Data Analytics Engineering or related fields.

Certification in Agile Product Management or Scrum

10 years of experience in agile product management roles e.g. scrum master business analyst product owner agile coach roles.

Experience working with Agile delivery frameworks and product backlog management in an enterprise context.

Hands-on experience with Jira or similar cloud-based work management platforms.

Familiarity with operational analytics reporting platforms (PowerBI preferred) ETL/ELT pipelines database management systems (SQL Server Snowflake preferred).

Strong partner management and collaboration skills.

Demonstrated success influencing without authority leading cross functional teams.

Ability to translate business needs into structured product requirements.

Analytical approach with focus on continuous improvement.

High accountability and ownership perspective.

Strong communication storytelling and executive ready presentation abilities.

Desirable Skills/Experience

Experience leading complex workflow products or work management platforms in a global enterprise environment.

Background in commercial operations or marketing operations within life sciences or similarly regulated industries.

Consistent track record scaling analytics products or data platforms supporting multiple customer groups.

Exposure to service delivery excellence or operational excellence initiatives across distributed teams.

Experience designing or refining standardized intake processes for demand management across multiple markets.

When we put unexpected teams in the same room we unleash bold thinking with the power to

inspire life-changing -person working gives us the platform we need to connect work at pace and challenge

perceptions. Thats why we work on average a minimum of three days per week from the office. But that

doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca offers the chance to join a high-performing global team that powers the wider enterprise to move faster and focus on what matters most for patients. Work alongside bright minds who embrace digital innovation data-driven decision-making and design thinking to solve real operational challenges at speed. Bring an entrepreneurial mindset into an inclusive non-hierarchical environment where ideas are heard smart risks are encouraged and ethics and transparency guide every decision. With access to diverse projects across markets and functions there is room to stretch skills learn continuously and build a strong professional reputation while seeing the direct link between daily work and better outcomes for patients worldwide.

Ready to lead products that transform how we deliver commercial excellence at scale Apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.