ATR Technical Support Manager

Technical support is primarily delivered through technical query management systems (CRM) email correspondence and direct communication with airline engineering teams from the Singapore Technical Support Center.

Key Responsibilities:

• Ensure customer satisfaction throughtimelyandaccuratedelivery of technical support and guidelines.

• Answer to technical support queries related toaircraftsystems ATA chapters such as Avionics/Electrical Hydromechanical Propulsion Air Conditioning Cabin as well asaircraftstructural ATA chapters received by the Singapore Support center.

• Providetroubleshooting guidance foraircraftsystems.

• Collaborate and coordinate with ATR headquarters systems and structure specialist team in France.

• Focus on preventing andresolving in-servicetechnicalissues andprovide feedback to the headquarters office to support continuous product improvement based on in-service experience.

• Investigatesolveand follow up on technical issues reported by operators.

• Initiate and contribute to updates in Technical Publications (e.g.Line Maintenance Manual MPD) to promote continuous improvement of documentation.

• Participate in Aircraft on Ground (AOG) technical support duty on a rotational basis providing remote expertassistanceto airline operators during weekends and public holidays (approximately one week per month).

• Occasionally provide on-site technicalassistancewhenat customers site.

• Occasionally provide on-site or remoteassistance guidelines or training to airline maintenance personnel.

About you

EXPERIENCE SKILLS

• Bachelors degree in mechanical Aeronautical or Aerospace Engineering (or equivalent).

• Minimum of 5 years of experience in aviation engineering or maintenance; preferably involving ATRaircraft.

• Knowledge ofaircraftsystems (ATA chapters including Hydromechanical Propulsion Air Conditioning Cabin Avionics/Electrical).

• Knowledge ofaircraftwiringschematicsand standard practices.

• Knowledge of ATR -600 series avionics systems.

• Knowledge ofaircraftstructures (preferably ATR structures) is an advantage.

• Knowledge ofaircraftstructural repair principles for both metallic and composite materials is an advantage.

• Familiarity with Non-Destructive Testing (NDT) methods is an advantage.

• Knowledge of Leonardo / Airbus drawing sets is an advantage.

• Good understanding ofaircraftengineering and maintenance (both line and base maintenance).

• Good understanding of aviation regulations (EASAFAAand local authorities).

• Good Microsoft Office skills and experience with CRM or technical query management systems.

SOFTSKILLS

• Proficiencyin English especially technical English.

• Proficiencyin French is an advantage.

• Strong written and verbal communication skills including telephone communication withcustomer-oriented approach.

• Autonomous organized anddetail-oriented.

• Dynamic proactive open-minded positive-thinking andan excellentteam player.

• Strong customer focus with the ability to understand andanticipatecustomer needs and provide tailored solutions.

• Strong problem-solving skills.

• Able to work under pressure.

• Motivated and willing to learn.

Our Recruitment Process

• The Managerwill contact you

• Innovative and digital assessment

• To get to know you better: interview with Finance Manager HR Recruiter Managing Director

What we offer

Highly competitive compensation package

Work-lifebalance(remote working paid time off)

Well-being / health(supplementary health & welfare coverage)

Career pathsenabling employees to develop their skills and build a professional project

Wide choice of development programsforsoft and hard skills

Diversityand inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams!

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexualorientationor religious belief.