Chief Operating Officer (COO) – Advanced Technology Services (ATS)

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to ATS our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment excel at operating at scale and want to shape how AI-powered enterprises deliver value globally this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead an

Inviting applications for the role of

Chief Operating Officer (COO) Advanced Technology Services (ATS)

About the Role

As Chief Operating Officer you will be a key member of Genpacts executive leadership team responsible for driving enterprise-wide operational excellence across AI-powered services platforms and delivery organizations. Reporting directly to the Chief Technology & Innovation Officer you will lead Genpacts next phase of transformation under GenpactNextscaling Advanced Tech Solutions modernizing operating models and ensuring predictable high-quality execution across all service lines and geographies.

This role blends strategic leadership with hands-on operational stewardship. You will oversee global delivery engineering product operations customer success and execution governancetranslating Genpacts vision into consistent financial performance client impact and sustainable growth.

Responsibilities

Enterprise Operating Model & Execution Strategy

• Define and lead the enterprise-wide operating model to support AI-first platform-led service delivery at global scale.

• Translate Genpacts strategic vision for ATS into executable operating plans OKRs and performance dashboards.

• Ensure alignment between strategy delivery capacity cost structures and growth objectives.

Global Service Delivery & Operational Excellence

• Own end-to-end global delivery operations across AI digital analytics and transformation services.

• Drive standardization scalability and best-in-class operational practices across regions industries and service lines.

• Ensure consistent client outcomes through strong execution governance delivery predictability and service quality.

AI-Led Transformation & Platform Adoption

• Accelerate enterprise adoption of ATS platforms across operations.

• Partner with Product Engineering and AI Research leaders to operationalize platform innovation at scale.

• Ensure operational readiness for new AI offerings including talent processes tooling and change management.

Financial Performance & P&L Management

• Own operational P&L performance including margin improvement productivity gains and cost optimization.

• Drive data-driven decisions around capacity planning utilization automation and investment prioritization.

• Balance growth scalability risk and profitability across a complex global portfolio.

Quality Risk Compliance & Responsible AI

• Ensure enterprise-grade quality reliability security and regulatory compliance across all operations.

• Embed Responsible AI principles into operational governance delivery frameworks and client execution.

• Partner with Risk Legal and Security teams to proactively manage enterprise and client risk.

Operational Agility & Transformation Programs

• Lead large-scale transformation initiatives focused on simplification automation and operating leverage.

• Eliminate structural bottlenecks and improve speed-to-value across sales-to-delivery and innovation-to-scale cycles.

• Champion continuous improvement Lean and AI-enabled operational excellence.

Client Partnership & Value Realization

• Act as an executive sponsor for strategic client relationships ensuring delivery excellence and value realization.

• Partner with Sales and Client Partners to shape scalable profitable solutions that meet evolving client needs.

• Strengthen Genpacts reputation as a trusted execution partner for AI-led business transformation.

Leadership Culture & Talent Strategy

• Lead and inspire a large globally distributed operations and delivery organization.

• Build a strong leadership bench with clear accountability succession planning and talent mobility.

• Foster a high-performance values-driven culture focused on ownership transparency and customer impact.

Executive Engagement

• Serve as a key advisor to the ATS Leadership on operational health scalability and execution risk.

• Communicate operational performance trade-offs and transformation progress with clarity and rigor.

• Partner closely with the CFO CIO CTO CHRO and business leaders to ensure enterprise alignment.

Qualifications We Seek in You

Minimum Qualifications

• Proven success as a COO President or equivalent senior executive leading large-scale global operations within technology digital services or professional services organizations.

• Demonstrated experience operating AI-enabled or platform-led business models at enterprise scale.

• Strong track record of driving operational excellence margin expansion and predictable delivery performance.

• Exceptional executive presence with the ability to influence across the C-suite Board clients and global teams.

Preferred Qualifications / Skills

• Bachelors degree in Engineering Computer Science Business or related discipline.

• Advanced degree (MBA Masters or equivalent) strongly preferred.

• Deep understanding of AI digital transformation and modern service delivery models.

• Experience leading large multi-geo workforces and complex transformation programs.

• Strong analytical financial and decision-making capabilities in dynamic environments.

• Proven ability to attract develop and retain senior operational and delivery leaders.

Why Join Genpact

• Lead enterprise-scale AI transformation Shape how ATS transforms global operations

• Operate at the highest level Drive execution scale and impact across industries

• Deliver measurable outcomes Convert strategy into sustained performance

• Grow with purpose Work in a values-driven culture grounded in integrity and innovation

• Build responsibly Champion ethical secure and transparent AI at scale

Come join the 140000 coders operators technologists and transformation leaders at Genpactand help define how the AI-powered enterprise operates.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.