Operations Support Supervisor

The Role

BGIS is seeking an experienced and motivated Operations Support Supervisor to lead our Self Perform Operations Support team in Sydney overseeing the delivery of planned and reactive maintenance services across multiple client this leadership role you will supervise and support a team responsible for scheduling dispatch and coordination of field technicians. Youll ensure operational performance meets contract service levels KPIs and compliance standards while fostering a strong collaborative team culture. Youll play a key role in driving operational efficiency supporting management teams and enhancing service delivery through leadership coaching and continuous improvement initiatives.

Why Youll Love Working With BGIS

Competitive salary with leadership development opportunities

Structured training and development pathways

Supportive leadership and collaborative team culture

Recognition & rewards spot recognition vouchers and $2000 employee referral bonus

Health wellbeing & lifestyle benefits Fitness Passport (access for you and your family to gyms and aquatic centres nationwide) employee discounts and optional yearly paid flu vaccination vouchers

Additional employee benefits including novated leasing options

Paid parental leave & volunteer leave

Safe systems of work and strong operational support

What Youll Be Doing

• Lead coach and support a team of Operations Support Administrators (approx. 1015 staff)
• Oversee daily scheduling and dispatch of reactive and planned maintenance tasks
• Ensure work orders are allocated effectively to meet SLA and KPI requirements
• Drive team performance through monitoring reporting and continuous improvement
• Provide operational leadership and support to area managers and field teams
• Manage client service desk escalations and operational enquiries
• Optimise technician resource planning based on priority location and skill set
• Oversee system usage (Astea or similar) including task allocation updates closures and reporting
• Support financial processes including purchase orders cost tracking and stock coordination
• Build and maintain strong relationships with clients subcontractors and internal stakeholders
• Lead onboarding training and development of team members
• Promote a positive high-performing team culture aligned with BGIS values

Your Education Experience & Skills

• Previous leadership or supervisory experience in operations scheduling or facilities management
• Minimum 2 plus years experience in facilities management trade services or similar environments
• Experience withERP CAFM or field service systems (e.g. Astea SAP Oracle Maximo)
• Strong people leadership coaching and team development skills
• Excellent stakeholder management and customer service capability
• Strong analytical organisational and problem-solving skills
• Ability to perform in a fast-paced high-volume environment
• Intermediate Microsoft Office skills (Excel Word Teams)
• Strong written and verbal communication skills
• Fullworking rights in Australia (essential)

About BGIS

BGIS is a global leader in integrated facilities management project delivery asset management and technical services. With more than 10000 employees globally we deliver innovative service solutions across diverse sectors including government healthcare defence commercial education and critical infrastructure. BGIS Self Perform specialises in delivering planned and reactive maintenance services across building mechanical electrical hydraulic and fire disciplines nationally. We invest in our people through safe systems modern equipment and career development opportunities. Learn more: acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging. BGIS is an equal opportunity employer and strongly encourages applications from women Aboriginal and Torres Strait Islander peoples LGBTQ individuals and people from culturally diverse backgrounds.