Facilities Manager

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Facilities Manager

Location: Stokenchurch

About the Role
As the Facilities Manager for our prestigious Work Dynamics client you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services ensuring business continuity operational excellence financial performance and leading the operating model on site.

This leadership role is accountable for building and developing high-performing FM teams maintaining trusted relationships with client stakeholders and ensuring that local teams take ownership of their sites.

Key Responsibilities

• Strategic Operational Leadership
• Deliver the FM strategy ensuring resilience consistency and continuity of operations.
• Align operational delivery with global objectives while addressing nuances and challenges.
• Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches
• Serve as the primary operational interface between the clients senior leadership and our delivery teams
• Identify opportunities for service enhancement cost optimization and process improvement
• Drive workplace experience excellence initiatives that directly impact employee satisfaction and productivity metrics
• Manage integrated service delivery including facilities hospitality catering and event management teams
• Lead strategic direction and operational excellence across key account support functions: HSSE Quality & Compliance Performance Management Communications Sustainability and Nuvolo
• Drive P&L management for annual operations with accountability for profitability and growth targets
• Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy

HSSE & Quality Management

• Ensure day-to-day operational compliance and direct employee engagement (best placed to be account safety champions)
• Comply with the JLL global standards and procedures
• Cooperate in HSSE matters including the assessment of risks and any control measures identified.

Financial Management & Governance

• Develop annual operating budgets
• Lead financial optimization initiatives to deliver enhanced value while maintaining service excellence
• Work with the Finance Team to own and ensure site accruals have been identified for any non-invoiced supplier expenditure each month
• Ownership for tracking and monitoring of site expenditure vs Budget and vs Forecast and identify any variances
• Work with the Finance Team to own and understand your sites Profit & Loss account to identify risks or opportunities around cost management

Client Relationship Management

• Cultivate strong strategic partnerships with client stakeholders at all levels
• Develop reporting to demonstrate performance value creation and continuous improvement
• Proactively identify emerging client needs and develop tailored solutions
• Act as the escalation point for complex service delivery challenges ensuring swift and effective resolution
• Maintain review and oversee vendor relationships & performance

Qualifications & Experience
Professional Background

• Progressive experience in corporate real estate services management with demonstrable expertise in Facilities Management
• Proven track record of successfully managing complex multi-regional service delivery operations with budgetary responsibility
• Experience of leading diverse functional teams including HSSE Quality & Compliance Performance Management and Sustainability
• Demonstrated expertise in vendor management and strategic sourcing
• Strong financial acumen with comprehensive experience in budget development financial forecasting and cost optimization programs
• 2 years of facilities management experience managing teams of 5 professionals

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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