Systems Solutions Architect-Senior
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Address:
Rua LionesaScheduled Weekly Hours:
40Worker Type:
RegularPosting Start Date
15-Apr-2026Posting Close Date:
30-Aug-2026Job Family:
FXE-EU: Systems Solutions ArchitectPosition Summary:
Key Responsibilities
Platform Strategy and Roadmap
- Develop and execute the CCaaS platform roadmap ensuring alignment with business goals customer needs and technology strategy.
- Identify opportunities to enhance platform capabilities through innovation automation and emerging technologies.
- Stay current with industry trends vendor capabilities and best practices across contact center and CCaaS technologies.
- Collaborate with product management sales marketing and other stakeholders to define prioritize and deliver new features and enhancements.
Solution Architecture Development & Operations
- Oversee the architecture design development implementation and ongoing maintenance of the CCaaS platform.
- Ensure solutions meet enterprise standards for reliability scalability security and performance.
- Monitor system performance availability and capacity proactively identifying and resolving risks or issues.
- Lead and guide the integration of CCaaS solutions with enterprise systems including CRM platforms (e.g. Salesforce Microsoft Dynamics) and other thirdparty applications.
- Ensure best practices in IVA design call flows datastores routing strategies and omnichannel customer journeys.
- using Agile delivery practices including sprint planning standups reviews and retrospectives to ensure timely and highquality delivery.
Vendor and Stakeholder Management
- Collaborate with CCaaS vendors and technology partners to ensure quality delivery and alignment with architectural standards.
- Act as a key liaison between development teams operations and internal business stakeholders.
- Provide regular updates on platform performance delivery status risks dependencies and milestones.
- Support governance technical decisionmaking and longterm platform planning activities.
Qualifications
Education
- Bachelors degree in Computer Science Information Technology Engineering or a related field.
- CCNA/ CCIE /CCNP
Experience
- 58 years of experience in information technology or engineering environments.
- Proven experience with Contact Center as a Service (CCaaS) platforms such as Genesys Cloud NICE CXone Amazon Connect or Five9.
- Strong background in telephony and network infrastructure including SIP VoIP call routing and contact center architecture.
- Experience integrating CRM platforms and enterprise systems with contact center solutions.
Skills and Technical Competencies
- Strong leadership and peoplemanagement skills with the ability to motivate and develop technical teams.
- Excellent communication interpersonal and stakeholdermanagement skills.
- Proficiency in Agile development methodologies.
- Deep understanding of IVR design call flows and omnichannel communication strategies.
- Broad architectural knowledge covering cloud hybrid and enterprise environments.
- Familiarity with Workforce Management (WFM) Quality Management (QM) and contact center analytics is an advantage.
- Strong analytical problemsolving and decisionmaking capabilities.
Key Attributes
- Strategic thinker with strong execution focus.
- Customercentric mindset with a passion for improving customer experience.
- Resultsdriven accountable and comfortable operating in complex enterprise environments.
- Collaborative leader who influences across business and technology teams.
FedEx was built on a philosophy that puts people first one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle and return these profits back into the business and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.
Our Culture
Our culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in todays global marketplace.
Required Experience:
Staff IC
About Company
Holding company FedEx hopes its package of subsidiaries will keep delivering significant market share. Its FedEx Express unit is the world's #1 express transportation provider, delivering about 3.5 million packages daily to more than 220 countries and territories from about 2,000 FedE ... View more
