Helpdesk support

Job Title: Help Desk Specialist

Client: Food Manufacturing Company
Duration: 6 Months (Temp-to-Hire)
Location: Wayzata MN 55391 (Hybrid)
Shift: 1st Shift (8:00 AM 5:00 PM Hybrid (3 days onsite 2 days remote))

Job Summary:

This role supports order management and internal customer service processes with a strong focus on ticket migration and administrative operations. The position involves handling repetitive process-driven tasks to ensure smooth order processing and system transitions.

Key Responsibilities:

• Process customer orders including intake confirmation and fulfillment support
• Assist in order management activities such as pricing stock allocation credit and transportation coordination
• Update stakeholders on order status and resolve routine issues
• Generate and manage order-related documentation
• Identify process gaps and support basic corrective actions
• Handle clerical and administrative tasks with minimal supervision
• Support internal teams by providing insights on orders invoices and contract balances

Ticket Migration Responsibilities (Core Focus):

• Migrate tickets from Helix to ServiceNow
• Perform repetitive process-based tasks (high-volume ticket handling)
• Transfer and map data between systems manually where required
• Work with internal teams to ensure data accuracy and completeness
• No direct customer interaction involved

Required Skills & Qualifications:

• Exposure to ticketing systems (ServiceNow Helix Remedy)

• Strong Microsoft Office skills (mandatory)
• Basic computer proficiency and administrative skills
• Ability to handle repetitive high-volume tasks efficiently
• Strong attention to detail and accuracy
• Ability to work independently with minimal supervision

Preferred Skills:

• Basic understanding of order management or administrative workflows
• Prior customer service or support experience

Workload Insights:

• High-volume environment (5000 tickets backlog)
• 300 tickets received daily (team level)
• Manual effort required due to system differences

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