Salvage & Stolen Vehicle Technician

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.

Salvage Upliftment and Assessment

• Load upliftment vehicle on salvage dealer portal.
• Arrange and monitor collection of salvage vehicles.
• Liaise with towing operators and negotiate fees.
• Ensure timely upliftment to reduce storage costs.
• Ensure that vehicle is assessed by Motor assessor within the agreed SLA.
• Validate CODING of vehicle.
• Stock in vehicle once deemed a write off.
• Track and update salvage status on systems.

Documentation & Compliance

• Book collection of Natis documents from client / broker.
• Request settlement letter from INSTRACK for finance vehicles.
• Request Natis document on INSTRACK for financed vehicles.
• Complete required salvage documentation process and system updates.
• Handle title holder documentation and deregistration processes.
• Update salvage register.

Auction Sales Management

• Manage SIB TAT.
• Identify missing or damaged parts before auction.
• Ensure branding removed before auction and manage complaints client removal of items.
• Apply reserves on CODE 2 vehicle upon inspection for enhanced returns.
• Prepare salvage vehicles for auction.

Financial Control

• Manage salvage dealer credit control as per SLA.
• Capture salvage money on claims system.
• Allocate salvage money to floats.
• Track outstanding payments.
• Approve and pay release fees.

Stolen and Recovered Vehicle

• Ensure vehicle circulated on UNICODE.
• Ensure all recovered vehicle documentation is accurate and complete.
• Confirm police clearance documentation before processing.
• Verify deregistration status where applicable.
• Update internal claims and salvage systems accurately.
• Coordinate vehicle collection from SAPS pounds.
• Liaison during all hours with SAPS and building relationships across the industry with ICB and other stakeholders.

Stakeholder Communication

• Liaise with brokers internal claims teams procurement service providers SAIA ICB and policy holders.

Qualifications & Experience

Matric / Grade 12

60 FAIS Credits

Insurance qualification preferable

RE5

10 years experience in short-term insurance environment specifically motor

Computer literacy (MS Word Outlook and Excel)

Intensive knowledge of claims and salvage environment

Relevant motor industry experience (salvage towing assessor salvage yard management SAPS ICB)

Basic mechanical / vehicle knowledge

Valid drivers license

• Attention to detail
• Strong administrative skills
• Negotiation skills
• Strong communication skills
• Time management
• Problem-solving ability
• Knowledge of motor vehicle components
• Strong sense of moral values and confidentiality