IT Field Technician (Mbombela, Mpumalanga)
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Job Location:
Mpumalanga - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.
REQUIRED LEARNING
KEY JOB OUTPUTS
CORE COMPETENCIES
POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:
Applications:
Email your CV and motivation letter to emailprotected
- Grade 12
- Computer Literate Microsoft Outlook/Word/Excel (Essential)
- A would be advantageous
- N would be advantageous
- MCSE
- 5 years Field Tech would be advantageous
- General knowledge of desktop hardware and software
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the Call Planners
- Performs preventative maintenance activities on certain products as directed
- Perform hardware and software installations
- Takes routine service calls and performs basic maintenance and support.
- Responsible for troubleshooting installing maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team include any outstanding issues escalations or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate completion of job cards
- Work independently without supervision
CORE COMPETENCIES
- Excellent written and verbal Skills
- Positive attitude and ethical
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multi- task
- Good Listening skills
- Team player
- Ability to perform under pressure
- Able to work independently and be self-disciplined
POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:
- The processing of your personal information and sharing it with third parties for verifications.
- The exercising of your rights provided for by POPIA.
- To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.
Applications:
Email your CV and motivation letter to emailprotected
Required Experience:
IC
About Company
A South African ICT infrastructure outsourcing services business, IT Naledi Solutions supplies and manages a diverse range of hardware and software solutions.
