Supervisor Sales Administration Support

DKSH Australia

Job Location:

Guangzhou - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Handle customer inquiries orders complaints and feedback ensure service quality and customer satisfaction through timely and professional communication.

General Responsibilities

Work a very important role from end to end delivery from sales to cash. Order process timelyeffective and positive. Firm response customers new SO within 2 working day.
Arrange & follow up goods delivery until it is well received by customers billing on time and correctly. Help sales team to follow up AR.
Support to sales team. Supply sales report to sales managers on time and provide other necessary services and support to the sales manager.
Deal directly with customers either by telephone electronically or face to face. Respond promptly to customer inquiries.
Work as a role of window person to coordinate and link to all departments across the company.
Timely handling of customer complaints to satisfy customers and key in the complaints in system on time.
Build up good relationship with customers and other function team.
Customer Master Data Maintenance.

Functional Skills and Knowledge

Bachelors degree preferred and equivalent work experience.
You have the ability to do detailed work and proactively meet customers needs. Good learning ability and can handle work independently. Possess strong data processing and analytical capabilities.
A minimum of 5 years of proven experience in a customer service position.
Proficiency in Microsoft Office (including Outlook Excel PowerPoint Word and SharePoint) and SAP.
Customer management and good relationship management skill and communication skill.
Basic oral and written English skills.

Education

Bachelors degree preferred and equivalent work experience.

Required Experience:

Manager

Job Summary Handle customer inquiries orders complaints and feedback ensure service quality and customer satisfaction through timely and professional communication.General Responsibilities Work a very important role from end to end delivery from sales to cash. Order process timelyeffective and posit...