Assistant Vice President, BDS-SAP Lead

Ready to build the future with AI
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Inviting applications for the role of Assistant Vice President BDS-SAP Lead!

We are seeking an experienced SAP SCM Operations Leader with experience to oversee the stability performance governance and growth of our SAP landscape. This role will be responsible for end-to-end SAP operations including application Implementations support incident and problem management change and release governance vendor management and operational excellence across SAP platforms (e.g. S/4HANA ECC BW Fiori etc.).
The ideal candidate will combine strong SAP functional/technical expertise with leadership capabilities service management discipline and a continuous improvement mindset.

Responsibilities
1. SAP Operations & Service Delivery
Lead day-to-day SAP operations ensuring system availability reliability and performance.
Own SLA/KPI adherence for SAP services (incident resolution system uptime response times).
Manage L1/L2/L3 support model (internal and/or managed services partners).
Ensure robust monitoring alerting and proactive issue resolution.

2. Incident Problem & Change Management
Govern ITIL-aligned processes for incident problem and change management.
Conduct root cause analysis (RCA) and implement preventive measures.
Chair CAB (Change Advisory Board) for SAP-related releases.
Ensure release stability and minimal business disruption.

3. SAP Landscape Management
Oversee SAP environments (DEV QA PRD).
Coordinate upgrades patches and enhancement packs.
Ensure integration stability across SAP modules and third-party systems.
Manage SAP transport governance and release cycles.

4. Stakeholder & Business Engagement
Act as the primary liaison between IT and business process owners.
Ensure business continuity for critical operations (finance supply chain manufacturing etc.).
Translate business priorities into operational IT actions.
Ability to drive growth

5. Vendor & Partner Management
Manage SAP AMS providers infrastructure vendors and cloud partners.
Monitor vendor performance against SLAs.
Optimize cost and contract governance.

6. Governance Compliance & Security
Drive Governance cadence

7. Team Leadership
Lead and mentor SAP support teams.
Develop team capabilities and succession planning.
Foster a culture of accountability collaboration and service excellence.

Key Competencies
Strategic thinking with operational execution capability
Strong stakeholder management and communication skills
Data-driven decision making
High ownership and accountability
Risk management and crisis leadership
Process-oriented with continuous improvement mindset

Qualifications/Skills we seek in you!
Minimum Qualifications
Bachelors degree in Information Technology Computer Science or related field.
SAP experience with SAP operations leadership.
Hands-on exposure to SAP modules (e.g. SCM Modules) across ECC and S/4 HANA
Proven track records in SAP implementation projects
Proven track record in SAP upgrades releases and production support governance.
Strong understanding of integrations (IDocs APIs middleware etc.)

Preferred Qualifications
Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills ability to apply expertise to drive complex technical and highly commercial solutions. Possess good verbal and written communication skills.
Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues status reports and resolving impediments.
Experience with SAP S/4HANA with focus on SCM
SAP certification(s).
Experience in cloud-based SAP environments (Azure AWS RISE with SAP).
Familiarity with SAP Solution Manager / SAP Cloud ALM.
Experience in global/multi-country SAP landscape.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.