Senior Learning Experience Consultant

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a TaskUs Senior Learning Experience Consultant really do Think of yourself as an Architect for TaskUs clients helping to build a roadmap plan and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the worlds most disruptive companies. Your role was designed to map requirements plan solutions and successfully execute strategies. Your achievements are gauged not on hours worked but on the success or failure of projects and launches.

You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence. Youre entrepreneurial and resourceful. Youre passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

Responsibilities:

• Meet with Subject-Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development
• Determine the level of effort required for all aspects of development
• Design and develop all training content (instructor slides handbooks scripts storyboards web-based training decks interactivity modules quizzes activities etc.)
• Create assessments per the defined assessment strategy
• Supports facilitation of answer validation sessions for fully defensible and aligned assessments as directed by the Training Program Manager
• Review training content created by other team members
• Assist with onboarding and upskilling new Learning Experience Consultants
• People Management

Must haves:

• BA/BS degree in Learning Development Instructional Design Education or equivalent practical experience.
• At least 5 years of Instructional Design/ Curriculum development experience
• At least 2 years of experience reviewing the work of others for quality and consistency
• Experience working with fast-paced cutting-edge technologies
• Strong organizational skills.
• Experience with documentation technical writing and narrative scripting.
• Tolerance and enthusiasm for working with ambiguity and change.
• Experience with e-learning authoring software; i.e. Articulate storyline Evolve for course development.
• Proven excellence in developing fully ADA-compliant training deliverables.
• Experience in corporate education

Nice to haves:

• Experience identifying training needs defining and building scalable training solutions to address the needs of a diverse international audience
• Experience using e-learning tools (i.e. Articulate Captivate) to create training content
• Experience migrating training courses into Intellum or other LMS
• Solid experience planning for and managing several large-scale complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship building collaboration consultation and influencing skills.
• A team player with a positive attitude; excellent written and oral business communication and people skills.
• Video editing such as Premier Finalcut Camtasia etc.
• Learning Management System - Intellum Exceed LMS
• SQL queries and visualization of key performance metrics
• Google Docs Spreadsheets Slides Buganizer Guts in assessments support and QA.

Location:
Phoenix AZ - Hybrid

Salary:
73k - 80k Annually

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The pay scale provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including but not limited to the candidates qualifications experience skills and specific geographic location.

Benefits: We offer a comprehensive benefits package including medical dental and vision insurance; 401(k) with company match; and paid time off including vacation sick leave and holidays.

Application Window: This position is expected to remain open until 5/13/26. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Senior IC