Helpdesk System Analyst (800093)

Established in 1994 NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. Were a dynamic and growing organization offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team where integrity respect accountability and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your lifes best work.

DOAS Helpdesk System Analyst (800093)

Pay rate: $32.00 per hour

Temp ( 8 months )

Job location: 200 Piedmont Ave SE Suite 1804 West Tower Atlanta GA 30334

Hours: 8 hours daily/5 days weekly

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Job Description:

As aHelp Desk System Analyst you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users addressing technical issues troubleshooting hardware and software problems and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills effective communication and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems including Active Directory Microsoft Teams IP phone systems and Exchange Admin while having opportunities to expand your expertise in OKTA Crowdstrike AWS and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

Job Responsibilities:

• Respond to and resolve technical support tickets related to Windows 11 Active Directory Microsoft O365 network connectivity VPN and RDP.
• Assist users with password resets PST file management and Exchange Admin tasks.
• Provide hands-on and remote support for hardware software and IP phone systems (e.g. Microsoft Teams).
• Use ticket tracking systems to document prioritize and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone email and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

• 3 years of experience in a technical support or help desk role.
• Strong understanding of Windows 11 Active Directory and Microsoft O365.
• Experience troubleshooting network connectivity VPNs and IP phone systems.
• Familiarity with security tools (OKTA Crowdstrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as CompTIA A Microsoft Certified: Modern Desktop Administrator Associate or similar are highly desirable.
• Excellent communication and interpersonal skills to interact with users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions.