Classroom Technology Support Assistant
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
In order to participate in Berklee Student Employment a student must fulfill the following requirements:
Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree diploma or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being this case the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
Have a valid United States Social Security Number (SSN).
Remain in valid Visa status as applicable.
A minimum 2.0 cumulative GPA. Students in their first semester can work even though they do not have an official GPA until the completion of their first semester.
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
For complete program details please go to our website: Classroom Technology Support (CTS) Assistant provides Berklee community members who are utilizing Berklee classrooms conference rooms and digital signage TVs.
CTS Assistants will work both independently and closely with staff members (Multimedia Support Consultants) to provide in person classroom support preventative maintenance and training for all general classroom and conference rooms at Berklee.Essential Duties and Responsibilities:
Receive thorough training on the following:
Over the phone support for AV-related incidents
IT support ticket creation management and resolution
Remote technical support over Q-SYS Reflect
Hands-on troubleshooting of AV hardware (Q-SYS Extron Logitech etc.)
Inspect integrity of AV cables such as HDMI 3.5mm CAT6 etc
Cross divisional communication over Slack
Be the first point of contact for incoming AV related incidents.
Be standby for escalated deployment to incident locations.
Further escalations to student supervisors or full-time employees when necessary.
Assist full-time employees with repairs replacements and installations of new AV equipments
Skill Requirements:
Basic Understanding of AV Signal Flow and macOS ecosystem
Punctuality time management and communicativeness
High customer service standards over the phone and email.
Adaptability to quickly make decisions under pressure.
Promote a positive and professional work environment.
Ability to work both independently and collaboratively.
Proactive attitude of learning new skills and helping others.
Other Requirements:
This position is for students staying in Boston throughout this summer.
Access to modern smartphones and laptops/tablets
Attend monthly CTS team-wide Zoom meetings in the weekend.
One 7AM shift per weekly work schedule
Hours of Operation (Fall/Spring):
Mon-Thurs: 7AM-9PM
Fridays: 7AM-8PM
Weekends: CLOSED
Expected Hours: 15 Hours Minimum up to 20
Start Date: 11 May 2026 (Boston Campus)
Questions Contact Tsuyoshi Yoshi Wu hiring manager at
Hourly Rate: $16.97
Hiring Manager: Tsuyoshi Wu
Receive thorough training on the following:
Over the phone support for AV-related incidents
IT support ticket creation management and resolution
Remote technical support over Q-SYS Reflect
Hands-on troubleshooting of AV hardware (Q-SYS Extron Logitech etc.)
Inspect integrity of AV cables such as HDMI 3.5mm CAT6 etc
Cross divisional communication over Slack
Be the first point of contact for incoming AV related incidents.
Be standby for escalated deployment to incident locations.
Further escalations to student supervisors or full-time employees when necessary.
Assist full-time employees with repairs replacements and installations of new AV equipments
Basic Understanding of AV Signal Flow and macOS ecosystem
Punctuality time management and communicativeness
High customer service standards over the phone and email.
Adaptability to quickly make decisions under pressure.
Promote a positive and professional work environment.
Ability to work both independently and collaboratively.
Proactive attitude of learning new skills and helping others.
This position is for students staying in Boston throughout this summer.
Access to modern smartphones and laptops/tablets
Attend monthly CTS team-wide Zoom meetings in the weekend.
One 7AM shift per weekly work schedule
Required Experience:
Junior IC
About Company
Berklee is the premier institute of music and the performing arts, offering degrees at its campuses in Boston, New York City, and Valencia, Spain, and online.
