Lead Medical Office Assistant MUSCP

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Job Description

The Patient Access Team Lead supervises the daily operations of registration and scheduling functions ensuring workflows are efficient accurate and aligned with organizational standards. This role assists in the creation of a weekly schedule coordinating team member leave requests and maximizing staffing resources. The Team Lead builds and maintains strong relationships with physicians and both clinical and non-clinical staff serving as a key liaison to communicate timely and accurate information. They proactively identify analyze and resolve routine system or operational issues and act as a customer service champion modeling and promoting exceptional service standards. Responsibilities also include precepting and training new registration staff and ensuring compliance with UMA policies and procedures including customer service expectations point-of-service collections Epic workflows patient processing protocols and timekeeping addition the Team Lead demonstrates a high level of professionalism and leadership supporting team members in challenging situations while maintaining a positive work environment. They ensure the accuracy of patient data across all systems by obtaining and verifying insurance and demographic information and staying current on insurance requirements and system updates. The role involves scheduling appointments consultations and tests in accordance with established protocols coordinating with patients and referring providers to ensure convenience and clarity and adhering to all Epic scheduling procedures including referrals and pre-authorizations. The Team Lead also collects payments collaborates with financial counselors and participates in referral authorization and pre-certification processes ensuring proper documentation and timely completion. Daily reconciliation of assigned work queues and resolution of discrepancies are required. Additionally the Team Lead addresses patient inquiries and resolves non-clinical concerns while consistently upholding MUSCP Standards of Professionalism and delivering exceptional patient-centered customer service. This role is essential in maintaining efficient operations supporting team performance and ensuring a seamless high-quality experience for every patient.

Additional Job Description

Required Minimum Training and Education:Bachelors degree and one year of relevant work experience in a customer service business environment or healthcare (patient registration admitting and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration admitting and/or scheduling) required; Experience with Windows Excel Access and Intranet/Internet navigation tools as well as system contact required. Experience with or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal written and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

Required Licensure Certifications Registrations: N/A

Physical Requirements: Continuous requirements are to perform job functions while standing walking and sitting. Ability to bend at the waist kneel climb stairs reach in all directions fully use both hands and legs possess good finger dexterity perform repetitive motions with hands/wrists/elbows and shoulders reach in all directions. Maintain 20/40 vision corrected see and recognize objects close at hand and at a distance work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (/-) unassisted. Lift from 36 to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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Junior IC