Operations Manager

Operations Manager (Customers and Communities)

Salary Circa 500000 per annum(pro rata) plus brilliant benefits

Permanent Full Time (37.5 hpw)

Central Region Hertfordshire and Essex

We cant offer a CoS for this role

Home A place where you belong!

Looking for a role where you can lead inspire and truly make a difference As our Operations Manager in our Customer and Communities Team youll lead the way in creating and sustaining exceptional services for our customers across supported rented and leasehold homes. With focus on people processes and culture youll play a vital role in helping us deliver high-quality customer centred services that reflect our values.

This is your chance to work with brilliant teams drive innovation and make an impact in a role full of challenges variety and opportunities for growth.

This role will be in two part there will be a rented portfolio in Hertfordshire and Essex and small supported portfolio. Additionally this role will involve providing cover for two Operations Managers while they complete their Level 4 Certificate in Housing. This will equate to around 1 day/week for each OM and the tasks requiring cover will be discussed with each OM to agree the best approach. We are therefore looking for someone who is comfortable working flexibly and able to adapt quickly to change.

What youll do

• Managing a team of Housing Managers and Supported Managers to deliver outstanding services that align with targets and values.

• Leading operational efficiency across supported rented and leasehold services identifying ways to improve performance and processes.

• Working collaboratively with internal teams and external stakeholders including commissioners local authorities and contractors.

• Effectively managing a portfolio of properties and services aligning resources to meet compliance performance and customer needs.

• Developing budgets of up to 5m monitoring Profit & Loss and ensuring financial targets are achieved through efficiency and planning.

• Supporting your team through coaching and development fostering a positive culture that motivates and empowers colleagues.

Why join us

Youll go home each day knowing that you have helped change our customers lives for the better here at one of the UKs Great Places to Work!

You have

• Significant experience in managing service delivery in customer service housing supported living health or a related sector.

• Extensive housing management knowledge and experienceto oversee a very busy and challenging portfolio

• Knowledge of statutory and regulatory requirements across supported rented and leasehold services with a track record of achieving KPIs.

• Strong leadership skills with experience developing and motivating teams while modelling collaborative and authentic behaviours.

• A pragmatic approach to performance management using data and insights to drive continuous improvement and deliver value for money.

• Confidence in managing complex budgets analysing financial data and resolving Profit & Loss issues effectively.

• Excellent communication negotiation and conflict management skills with the ability to build valued relationships with diverse stakeholders.

Stronger together

We do our best work inclusion wellbeing and our diversity networks help makeHome Group a great place to work!

The practical bits

• Flexible working hours were open to agreeing a work pattern with you and you would manage your own diary

• Able to use technology

• Youll need an Enhanced DBS check done and we pay for that.

Whats in it for you

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 days leave the potential to buy 5 days leave (subject to criteria) and time off for volunteering!

• Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.

• Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.

• Generous pension scheme with life insurance of 3x salary

• Enjoy flexible pay with Stream allowing instant access to your earned wages whenever you need it along with tools to budget save and manage your financial well-being.

Find out more

Click APPLY NOW to see our Operations Manager Job Description find out about us for help to apply and for all our benefits. Roles can close early so dont wait.

For reasonable adjustments email

Please note: Interviews for this role will take place on 29^th April 2026