Principal Product Manager, Real-Time Payments Platform

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Who we are:

The Role:

At SoFi were on a mission to help our members get their money right and become a Top 10 Financial Institution. Beyond that were building the AWS of Banking modern scalable platforms that power financial services across every SoFi product.

Were looking for a Principal Product Manager to own SoFis real-time payments platform the infrastructure that enables instant 24/7/365 money movement for our members and commercial clients. Youll define the vision and strategy for how SoFi sends and receives money in real time and build the platform capabilities that make fast transparent and reliable transfers the default experience.

This role sits within Bank Platform SoFis shared financial infrastructure team. Your platform serves every line of business from Consumer to Commercial Banking Invest and Lending and everything in between enabling them to move money faster compliantly and more cost effectively without each building their own rails.

What youll do:

• Own the vision strategy and roadmap for SoFis real-time payments platform including FedNow Fedwire instant debit (Visa Direct Mastercard Send) and future real-time rails.
• Scale real-time capabilities to new business lines champion the real-time payments services internally evangelize the value of Bank Platform adoption to other business units and build a roadmap to onboard new use cases so that all relevant SoFi products benefit from real-time money movement capabilities
• Partner with Risk and Compliance and Operations to ensure real-time payments are secure compliant and resilient and every penny is accounted for
• Manage vendor and partner relationships including Galileo (Payment Hub) the Federal Reserve (FedNow Fedwire) The Clearing House (RTP) and card network partners to influence roadmaps negotiate terms and ensure SoFis needs are met.
• Drive operational excellence define SLAs monitor platform health reduce failure rates and build operational tooling that enables support teams to resolve issues quickly.
• Instrument and measure define the metrics that matter (transaction success rate speed funds availability cost per transaction fraud rates complaints per rail) and build the data infrastructure to track them.

What youll need:

Must-Have

• 8 years of product management experience with significant time in payments financial infrastructure or money movement platforms.
• Deep understanding of payment rails you can explain the difference between FedNow Fedwire RTP ACH and card-based instant payments in your sleep. You understand message formats settlement mechanics cutoff times and regulatory requirements for each.
• Platform product management experience youve built infrastructure or platform products that serve multiple internal or external customers not just a single consumer surface. You think in APIs contracts and capabilities not just screens.
• Experience with payment orchestration routing logic fallback strategies rail selection transaction lifecycle management. Ideally youve worked with or built a payment hub or gateway.
• Vendor and partner management chops youve managed relationships with processors networks or infrastructure vendors. You know how to influence a partners roadmap when youre not their biggest customer.
• Comfort with compliance and risk you understand AML/KYC/OFAC requirements for real-time payments Reg E implications and how to design for compliance without killing the user experience.
• Strong analytical skills you use data to identify problems size opportunities and make decisions. You can define and instrument metrics from scratch when the data doesnt exist yet.
• Excellent communication you can translate complex technical infrastructure into clear narratives for executive leadership business partners and operations teams.

Nice-to-Have

• Experience at a bank neobank or bank-as-a-service provider (not just a fintech that rides on someone elses charter).
• Familiarity with Galileos platform (Payment Hub Cyberbank Core) or similar core banking processors.
• Experience building for both consumer and commercial (B2B) use cases on the same platform.
• Background in real-time gross settlement (RTGS) systems cross-border payments or correspondent banking.
• Technical depth you can read an API spec review an architecture diagram or write a SQL query to investigate an issue. You dont need to code but youre credible with engineers.