Network Operations Engineer II

The Level 2 Network Operations Engineeris responsible formonitoring troubleshooting andmaintainingthe stability and performance of a service provider network. This role serves as an escalation point from Level 1supportand works closely with engineering teams to resolve complex network issues across backbone access and data center environments.

Key Responsibilities

• ProvideLevel 2 supportfor network incidents outages and performance degradation

• Troubleshoot and resolve issues acrossIP/MPLS backbone access and peering networks

• Analyze routing behavior and diagnose issues related toBGP OSPF and IS-IS

• Work withindata center environments including racking/stacking cabling and remote hands coordination

• Monitor network healthutilization and capacity; proactivelyidentifyrisks

• UseNetBoxfor IPAM/DCIM documentation andmaintainaccuratenetwork records

• Perform configuration changes upgrades and patching under change management processes

• Escalate complex issues to Level 3/Engineering with detailed analysis and documentation

• Participate inon-call rotationand support after-hours maintenance windows

• Assistin incident response RCA (Root Cause Analysis) and service restoration efforts

Technical Requirements

Routing & Switching

• Strong understanding of routing protocols:

• BGP(peering route filtering communities traffic engineering basics)

• OSPF(areas LSAs convergence)

• IS-IS(Level 1/2 metrics SPF behavior)

• Solid Layer 2 knowledge:

• VLANstrunking LACP STP

• Familiarity withMPLS fundamentalsis a plus

Network Services

• Experience withDNS operations

• Understanding of IP addressing subnetting and IPAM practices

• Familiarity with NAT ACLs andfirewallfundamentals

Data Center Experience

• Hands-on experience indata center operations including:

• Rack/stack and cabling standards

• Cross-connects and patch panel management

• Remote hands coordination and vendor interaction

• Familiarity with structured cabling and physical layer troubleshooting

Platforms & Vendors

Experience working with:

• Cisco(IOS NX-OS) routers and switches

• Juniperrouters and SRX firewalls (Junos OS)

• MikroTik(RouterOS)

• PeplinkSD-WAN / edge devices

• Opengearconsole servers and out-of-band management

Tools & Systems

• Experience withNetBoxfor network documentation (IPAM/DCIM)

• Network monitoring tools (SNMP Syslog NetFlow/sFlow)

• Ticketing systems and incident management platforms

Qualifications

• 3 years of experience in anetwork operations or ISP environment

• Associate orBachelorsdegree in IT Networking or related field (or equivalent experience)

• Relevant certifications are a plus:

• CCNA / CCNP

• JNCIA / JNCIS

Core Competencies

• Strong troubleshooting and analytical skills

• Ability to work in afast-paced high-availability environment

• Clear communication and documentation skills

• Ability to prioritize and manage multiple incidents simultaneously

• Team-oriented with a proactive mindset