Digital Client Service Senior Associate

As a Digital Client Service Senior Associate on our Digital Client Services team you will own client onboarding and enablement end-to-end partnering with internal stakeholders to onboard external clients efficiently and ensure a seamless go-live. Youll support multi-asset eTrading workflows helping clients adopt digital trading tools navigate connectivity and entitlement setups and troubleshoot day-to-day workflow issues. This role sits at the intersection of clients product technology and operations requiring strong ownership attention to detail and a client-first mindset to deliver a consistently high-quality experience.

As a Digital Client Service Senior Associate within our digital client services team you will lead end-to-end onboarding and enablement for external clients across multi-asset eTrading workflows.

Job responsibilities

• Lead end-to-end client onboarding and enablement for external clients across multi-asset eTrading workflows.
• Onboard and support clients on Bloomberg Tradeweb MarketAxess FXall 360T and other venues as required.
• Coordinate connectivity setup entitlements/permissions testing and go-live readiness with internal and external parties.
• Provide production oversight in a 24/5.5 environment for client and platform services.
• Triage issues raised by Front Office Middle Office Back Office and/or clients; escalate appropriately and drive resolution.
• Own active-incident communications internally and externally as appropriate with timely updates clear ETAs and post-incident follow-up.
• Execute key controls reconciliations manage exceptions and uphold Quality Control standards across processes.
• Ensure team KPIs/SLAs are met; perform root-cause analysis for breaches/errors and implement corrective action plans.
• Produce and enhance MIS/KPI reporting with trend analysis and management-ready commentary.
• Analyze large complex datasets to diagnose problems quantify impact and track outcomes of improvement initiatives.
• Drive automation standardization stakeholder engagement and team leadership (forums/calls escalation point mentoring hiring/training knowledge and coverage planning).

Required qualifications capabilities and skills

• 9 years of relevant experience in eTrading client service / enablement Middle Office operations or similar roles.
• People leadership experience (formal or informal) including coaching workflow management training/onboarding and driving consistent execution in production.
• Strong understanding of multi-asset eTrading enablement connectivity/entitlements and operational risk & controls in a high-availability support model.
• Demonstrated experience supporting/onboarding on Bloomberg Tradeweb MarketAxess FXall 360T (or comparable platforms).
• Strong analytical capability: comfortable handling large datasets producing MIS/KPIs performing trend analysis and communicating insights and actions to management.
• Strong project management skills; ability to manage multiple stakeholders and deliver under tight timelines.
• Excellent communication and presentation skills; confident leading calls driving cross-functional resolution and engaging with external clients.
• Detail-oriented disciplined control mindset; comfortable operating in a fast-paced high-pressure environment.

Preferred qualifications capabilities and skills

• Alteryx and Tableau (strong advantage); advanced Excel; exposure to automation tooling is beneficial will be an added advantage.
• Experience designing/enhancing control frameworks exception reporting and operational performance measurement.