Transformer Field Service Leader

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The opportunity:

Hitachi Energy Service is a global front-runner in offering reliable sustainable and innovative service solutions. As a trusted lifecycle partner we enable customers and partners to manage assets throughout their lifespanfrom installation and commissioning to upgrades repairs replacements and decommissioning. Our services are designed to fit various operations and maintenance (O&M) strategies available as independent solutions or as part of EnCompass partnership agreements. We are dedicated to advancing sustainability and supporting the net-zero transition through our Sustain & Decarbonize efforts.

The TR Field Service Leader oversees and guides a team of Service Engineers and Technicians specializing in transformer installation commissioning and maintenance. This role plays a vital part in fulfilling our service strategy and driving organizational growth by ensuring that all service offerings solutions and projects are delivered to clients promptly efficiently and within budget. Utilizing deep field knowledge and technical proficiency the Field Service Leader guarantees successful transformer installations commissioning and maintenance enhancing customer satisfaction and promoting business expansion.

How youll make an impact:

• You will organize direct and manage all field service activities related to transformer and high-voltage substation installation and commissioning both at customer sites and remotely oversee execution to meet deadlines maintain quality control costs and fulfill client expectations.

• You will assign schedule and track work based on project needs delivery dates team skills and workload optimize resource allocation by effective planning and prioritization.

• You will ensure correct categorization tracking and administration of tasks and material supply for field operations.

• You will build strong client relationships and collaborate with local service units and other teams enhance customer satisfaction loyalty and growth by continuously improving based on feedback and Net Promoter Score (NPS) data champion productivity enhancements within the service team working alongside operational excellence specialists and apply efficient tools and practices to improve operations and report field findings for product and system improvements.

• You will maintain rigorous adherence to company health safety and integrity standards across all field activities coordinate and lead the service team encouraging skill development mentorship and knowledge sharing to create a high-performing group.

• You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelors degree in Electrical Engineering.

• Minimum 10 years of hands-on experience with transformer or high-voltage substation installation and commissioning.

• Demonstrated leadership and team management abilities.

• Comprehensive understanding of safety protocols operational methods and quality assurance in field service contexts.

• Strong communication problem-solving and client relationship capabilities.

More about us:

We offer at Hitachi Energy Thailand we offer a suite of employee benefits to complement our pay offering supporting employees financial physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employees performance result and Business performance).

• 10 days annual leave (Service year 0-5) 15 days annual leave (Service year 6-10) flexible working policy Flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents annual health checkup Provident Funds (employees can contribute up to 15%).

• Growth possibility: Learning and development platform career movement opportunity within organization.

• Possibility to gain experience in international environment.

Please be advised that the benefits provided may differ depending on the employees country of hire.

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