Personal Injury Specialist (12 Month FTC)

Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Are you a specialist in the field of handling complex personal injury claims Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge Looking for the next step up Well look no further!

Were on the lookout for a skilled and experiencedPersonal InjurySpecialistto join our team in either Haywards Heath West Sussex or Salford Quays Manchester on a 12-month fixed term contract.

Its all about being assertive playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution youll be an expert in your field showing empathy and building strong working relationships.

Youll be a great fit for the role if you have these skills:

• Investigative mindset: youre able to research facts review documents and build strong claims cases.
• Clear communication: youre confident communicating with clients insurers and solicitors.
• Analytical approach: youre able to assess evidence evaluate complex claims and make sound decisions.
• Negotiation skills: youre capable of negotiating fair settlements with relevant parties.
• Deadlinedriven: youre able to manage multiple deadlines and meet legal and claim requirements.

We love flexibility and hybrid working Thefirst 3 monthswill be in the office full time for training and support. Upon completing 3 months of service and subject to your performance hybrid working can begin at4 days from home and 1 daya week in the office. If you prefer to be in the office more thats good with us!

Whats involved:

• Youll own and manage a portfolio of moderately complex Personal Injury third party motor claims and associated damage claims as defined below; within own agreed authority levels of up to 55000:
  • Vulnerable Road User Claims; Pedestrians motor cyclists bicycles
  • Specific KYO Claimant solicitors
  • Initial fraud concern cases if not retained by Fraud e.g. LVI
  • Moderate bodily injury claims and psychological trauma
  • Claims managed within the Personal Injury Claims Portals
  • Scottish & Northern Ireland Jurisdiction Claims

• Youll manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
• Youll ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
• Youll be responsible for ensuring the reserves fully reflect the level of damages on each file
• Youll process and authorise claim payments as required within personal authorities
• Youll effectively negotiate with customers suppliers and all relevant Third-Party representatives
• Youll proactively manage assess and sign off all litigation including tracking trends and identifying process improvements
• Youll ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
• Youll ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
• Youll identify and champion potential fraudulent claims and participates in internal audit activity
• Youll act as a mentor buddy and referral point to our Personal Injury Handlers
• Youll assist colleagues with new starter training
• Youll develop and maintain effective relationships with colleagues and business partners
• Youll carry out duties activities and tasks as directed within the Customer and Operations pillar
• Youll ensure compliance with Company Policies Values and guidelines at all times

Experience & knowledge:

• Proficient Experience of handling personal injury claims including indemnity validation accurate reserve setting liability resolution quantum assessment and settlement techniques
• Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
• Proficient knowledge of liability assessment
• Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
• Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
• Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
• A good knowledge of working with the MOJ and OIC portals
• Full understanding of the main principles of English Scottish Irish and Foreign Law as it applies in the technical motor claims and legal field
• Solid understanding of all aspects of motor claims to include credit hire litigation and potential fraud
• Experience of working and assisting colleagues in a team environment
• Commercial awareness and ability to shape counter strategies

Skills:

• Thorough and effective communication skills both verbal and written
• Strong Negotiation and influencing skills
• Excellent time management and organisation skills
• Good assertive skills
• Auditing and coaching skills
• Ability to act as a mentor/develop other and detect training needs.
• Ability to identify areas of business improvement.

Behaviours:

• Tenacious and strong negotiator.
• Self-motivated and enthusiastic
• Able to evidence a thorough approach to claims handling
• Emphasis on attention to detail and accuracy
• Ability to work on own initiative and equally collaborate with others
• Flexible approach and positive attitude
• An organised and proactive approach
• Confident in presenting complex information

Are you up for the challenge Click on apply!

What can we do for you

People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.

Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.