Staff Systems Engineer (6–8 years of experience with enterprise Microsoft Teams, Teams Admin Center, PowerShell, Teams Rooms, Governance)

The Opportunity

We are seeking a Lead Systems Engineer Microsoft Teams to join Visas enterprise-wide subject matter expert (SME) team accountable for the holistic Microsoft Teams experience across the company. This role is central to defining the strategy architecture governance and operational model for Microsoft Teams ensuring that the platform delivers seamless collaboration for every Visa employee.

As a Microsoft Teams Lead Systems Engineer you will own the endtoend deployment optimization and evolution of the Teams environment including meetings chat channels voice platform integrations security device integration and space booking capabilities.

The ideal candidate has experience serving as a Microsoft Teams subject matter expert within a global enterprise while operating with a product mentality.

The Work itself

• Serve as one of Visas lead Microsoft Teams experts owning platform strategy roadmap architecture governance and daytoday service excellence.
• Design and implement enterprise Teams policies configuration standards lifecycle management processes and bestpractice governance.
• Optimize the global Teams experience through monitoring analytics incident trend analysis and direct partnership with Microsoft.
• Oversee Teams interoperability across Microsoft 365 services including SharePoint Online Exchange Online OneDrive and other platforms.
• Lead problem management root cause analysis and resolution efforts for complex Teams issues.
• Partner with Audiovisual Unified Communications and Enterprise Broadcast engineering teams ensuring device integration meets modern collaboration standards.
• Manage guest access external collaboration retention DLP and compliance capabilities.
• Collaborate across Security Network Engineering Infrastructure and Collaboration platforms.
• Drive adoption and change management planning for new Teams features.
• Maintain platform documentation operational playbooks FAQs and training materials.
• Participate in Microsoft product previews and roadmap alignment efforts.
• Accountable for vendor and consultant management including oversight of service delivery quality technical alignment contract performance and integration of partner capabilities into Visas collaboration ecosystem.
• Direct and coordinate external engineering partners ensuring architecture operational processes and project outcomes align with Visas standards and longterm strategy.
• Maximize AI and agentic automation opportunities across Microsoft Teams and the broader Microsoft 365 platform including Copilot Graphbased automation workflow intelligence meeting and communication insights and nextgeneration collaboration agents.
• Champion AIdriven optimization using insights automation frameworks and platform telemetry to streamline operations improve user experience and elevate enterprise collaboration maturity.

Essential Capabilities:

• Deep expertise in Microsoft Teams architecture admin governance and performance tuning.
• Strong understanding of Microsoft 365 and Exchange.
• Ability to translate business needs into scalable technical solutions.
• Leadership in managing complex incidents.
• Excellent communication skills.
• Curiosity and ownership mindset.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualifications:

5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

• 68 years of experience with enterprise Microsoft Teams.
• Experience with Teams Admin Center PowerShell Teams Rooms governance.
• Knowledge of collaboration security and compliance tools.
• Experience integrating Teams with devices and telephony.
• Microsoft certifications such as MS700 or MS720 preferred.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time