Service Desk MonitoringAnalyst – Junior Mid-Level (Hybrid)

SERVICE DESK MONITORING/ANALYST JUNIOR / MID-LEVEL (HYBRID LISBONPORTO OR FUNDÃO)

Portuguese company hires for hybrid position

Location: LisbonPorto or Fundão Portugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid (60%remote / 40% on-site)

Language Requirements:Dutch: Fluent (mandatory) English: Fluent (mandatory) Portuguese / Otherlanguages: Nice to have

Seniority: Júnior (1years)

Sector: technology

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

Your Mission

You will act as the first point of contact for ITincidents ensuring fast resolution high-quality support and excellentcustomer experience.

Key Responsibilities

• Provide first-line support and resolve incidents at first contact whenever possible
• Handle customer inquiries clarify issues and gather relevant information
• Deliver guidance on standard services and service catalog offerings
• Investigate diagnose and resolve incidents within SLA targets
• Apply problem-solving techniques to identify root causes
• Contribute to problem management and continuous improvement

Technical Skills

Must Have

• 12 years of experience in the IT industry
• Basic knowledge of ITIL processes
• Experience with ticketing systems

Nice to Have

• Knowledge of:
• Windows Server (2012R2 / 2016 / 2019 / 2022)
• SQL
• Security concepts
• Familiarity with:
• DICOM HL7 IHE (healthcare integration standards)
• Strong troubleshooting and system administration basics

Soft Skills

• Strong communication and interpersonal skills
• Ability to explain technical concepts clearly
• Proactive self-driven attitude
• Strong focus on process quality and continuous improvement
• Ability to build trusting relationships with users and teams

Why Join

• Work in an international and multicultural environment
• Gain experience in IT support monitoring and service management
• Develop your career in a structured ITIL-based environment
• Hybrid flexibility with multiple location options in Portugal

Keywords

Service Desk IT Support Incident Management ITILTicketing Systems Dutch Speaker Technical Support Windows Server SQLTroubleshooting Monitoring Help Desk Hybrid Jobs Lisbon Jobs Porto JobsFundão Jobs

#