Senior Director, Student Momentum Operations

ESSENTIAL JOB FUNCTIONS

• Leads the planning design implementation and coordination of the colleges student success operations each semester.

• Develops and maintains the college-wide semester calendar for student success activities and coordinated outreach.

• Directs key operational routines that support student momentum across the academic year including engagement efforts progress monitoring retention support completion readiness activities and coordinated student support.

• Ensures campus teams are prepared to carry out student success routines each term. Monitors student progress indicators and coordinates timely responses when risks to student success emerge.

• Translates institutional goals for student success into practical operational plans. Collaborates with the Executive Director to turn college priorities into semester plans and coordinated activities.

• Supports campus teams in understanding how institutional goals should be reflected in daily practices. Monitors progress and provides assistance to leadership and teams to adjust practices when improvements are needed. Ensures operational practices remain aligned with institutional direction.

Operational & Student Insight Leadership

• Provides leadership to the Student Insight team and ensures that student experience information informs operational improvement.

• Oversees the collection and communication of student feedback and student success data.

• Provides clear summaries of student experience trends to campus leaders.

• Helps departments use data and feedback to improve programs services and outreach. Supports campus teams in closing the loop on student feedback. Identifies opportunities to improve student experience through new tools technologies and work processes.

• Explores and pilots new technologies that support advising communication student outreach and student engagement.

• Test new operational approaches that simplify student processes or improve coordination between services.

• Works closely with campus partners to evaluate pilot projects and determine whether they should be expanded across the college.

• Encourages practical experimentation to help the college adapt to changing student needs and emerging technologies.

• Oversees the planning development and coordination of semester routines and events.

• Supports recruitment hiring delegation of responsibilities and professional development for staff conducts annual evaluations and manages personnel actions including pay adjustments promotions and disciplinary measures in collaboration with executive leadership and Human Resources ensuring adherence to college policies.

Cross-College Collaboration

• Directs student success efforts across departments to ensure students experience the college as organized connected and supportive. Convenes operational teams from Academic Affairs Student Affairs Enrollment Services and related units.

• Clarifies responsibilities and timelines for student success activities across departments.

• Leads outreach and communication so students receive clear and consistent guidance.

• Assists departments to improve handoffs between services ensuring students do not fall through gaps.

• Collaborates with campus partners to improve how students experience the college.

• Maps the student experience and identifies difficult steps gaps in support or duplicated processes.

• Helps departments simplify processes and improve coordination between services. Ensures student voice and experience data inform operational decisions.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.

Additional Duties & Responsibilities:

• Performs other duties as assigned.

• Attends all required department meetings and training.

• Works a flexible schedule including evenings weekends and overtime (extended hours) as required and approved to meet workload demands.

• Manages multiple assignments of varying complexity and meets tight timelines and deadlines with the ability to adapt to changing needs of the College and business partners.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Masters degree in higher education public administration organizational leadership social sciences or a related field.

• Five (5) years of progressively responsible leadership experience in higher education or a related sector.

• *An appropriate combination of education training coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

• State Motor Vehicle Operators License or demonstrable ability to gain access to work site(s).

WORKING CONDITIONS

Typical office environment with frequent collaboration across campus. Occasional evening or weekend work is required aligned with key student events. Travel between campuses and to meetings or professional activities may be required.

*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Additional Information

In order to ensure your application is complete you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.

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