Front Desk Agent

Dania Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Davidson Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

FRONT DESK AGENT

Job Description

This job description provides a basic guideline of the duties responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%).

SUMMARY

The Front Desk Agent will organize confirm process and conduct all guest check-ins/check-outs room reservations requests changes and cancellations. Secure payment; verify and adjust billing. Activate and distribute room keys. Process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards anticipate and address guest service needs assist individuals with disabilities and exceed all guest expectations.

QUALIFICATIONS

Prior cash handling experience necessary.

High School graduate or G.E.D. equivalent.

7th/8th grade math skills required.

Ability to communicate effectively with the public and other employees.

Read write and speak English fluently.

No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely professional manner.

WORK HABITS: Meet the hotel standards for work procedures dress grooming attendance and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT: Accept opportunities to learn new skills improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotels safety security and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

FRONT DESK OPERATIONS: Follow the hotels recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests questions about the hotel services and amenities.

ESSENTIAL FUNCTIONS

Constantly. Answer guest questions and offer information and assistance.

Constantly. Answer telephones.

Constantly. Check guests in and out.

Constantly. Communicate with other departments to fulfill guest needs.

Constantly. Maintain work area neat and organized.

Constantly. Maintain keys in secure area.

Constantly. Report all unsafe conditions immediately.

Constantly. Update information in the computer systems as needed (i.e. post charges).

Frequently. Complete other duties as assigned by supervisor to include cross training.

Occasionally. Attend all mandatory meetings.

Occasionally. Follow checklist for required duties and timelines.

Occasionally. Process personal and travelers checks handle safe deposit boxes.

Occasionally. Read pass on log and communicate with previous shift.

Occasionally. Run reports and complete them i.e. high balance cash basis etc.

Occasionally. Other duties as assigned by Supervisor.

PHYSICAL REQUIREMENTS

SITTING: Rarely.

STANDING/WALKING: Constantly. At the front desk on tile or carpet.

CROUCHING (BEND AT KNEES): Frequently. When getting supplies from cabinets picking things up from floor and loading the printers with paper.

KNEELING/CRAWLING: Rarely.

STOOPING (BEND AT WAIST): Constantly. Getting keys supplies and doing paperwork on the front desk.

TWISTING (KNEES/WAIST/NECK): Constantly. Working with several people at once; watching for guests; retrieving materials.

CLIMBING: Rarely.

BALANCING: Rarely.

LEG/FOOT USE: Rarely.

REACHING (OVERHEAD/EXTENSION): Constantly. Passing materials to guests over the front desk counter.

HANDLING/GRASPING: Constantly. Handling telephones folios files supplies keyboards grasping pens telephones and credit cards.

FINGERING/FEELING: Constantly. Computer keyboard.

PUSHING/PULLING: Occasionally. Average weight: 5 lbs.; maximum weight: 20 lbs.

LIFTING/CARRYING: Occasionally. Average weight: 5 lbs.; maximum weight: 20 lbs.

OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

TALKING IN PERSON: Frequently. With guests public and employees.

TALKING ON TELEPHONE: Frequently. With guests public and employees.

OTHER SPEECH REQUIREMENTS: Occasionally. Using 2-way radios and pagers.

HEARING IN PERSON: Frequently. With guests public and employees.

HEARING ON TELEPHONE: Frequently. With guests public and employees.

OTHER HEARING REQUIREMENTS: Occasionally. Using 2-way radios and pagers.

NEAR VISION: Constantly. Corrected to 20/40 for paperwork and computer work.

FAR VISION: Constantly. Corrected to 20/40.

DEPTH PERCEPTION: Rarely.

COLOR VISION: Rarely.

FULL FIELD VISION: Rarely.

SMELL: Frequently. Detect potential hazards and odors.

MENTAL REQUIREMENTS

INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal with difficult situations/people.

DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.

FLEXIBILITY: Frequently. Need to work a variety of hours. Varied tasks under varied conditions.

PACE: Frequently. Must change pace as business demands.

HIGHLY REPETITIVE WORK: Frequently. Doing the same procedures.

ATTENTION TO DETAIL: Constantly. Matching room blocks credit information group instructions and filling out reports.

OTHER PSYCHOLOGICAL DEMANDS: Frequently. Work with guests who may have demands or expectations which cannot be met due to the lack of equipment or the facility.

ENVIRONMENTAL SETTING

SAFETY REQUIREMENTS (I.E. CLOTHING SAFETY EQUIPMENT REQUIRED ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures.

EXPOSURES (FUMES CHEMICALS VIBRATIONS HUMIDITY COLD HEAT DUST NOISE): Constantly. Exposed to computer printer noise and telephone noise. Visually exposed to CRT.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. Operating keyboards CRTs verifone and printers.

Hourly Wage- Medical Dental Vision 401K PTO. $18.50

This company is an equal opportunity employer.

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Required Experience:

Unclear Seniority

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Davidson Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and ...