Part-Time Front Desk Agent
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
S3 Hotel Group
The Hilton Garden Inn Irvine/Orange County Airport is looking for a friendly service-driven Part-Time Front Desk Agent to be the face of our hotel. If you enjoy creating positive guest experiences and thrive in a fast-paced hospitality environment we want to hear from you.
Position Summary
The Front Desk Agent is the first point of contact for guests and is responsible for delivering exceptional courteous and professional service in alignment with Hilton and S3 Hotel Group standards. This role ensures each guest has a seamless and comfortable stay from arrival to departure.
Key Responsibilities
- Welcome guests and efficiently manage check-ins and check-outs
- Process reservations modifications and cancellations in the system
- Handle guest inquiries concerns and requests with professionalism and urgency
- Accurately process payments room charges and transactions
- Promote and enroll guests in Hilton Honors programs
- Coordinate with housekeeping and maintenance to support guest needs
- Maintain a clean organized and professional front desk area
- Ensure compliance with hotel safety security and QA standards
- Assist with luggage transportation and guest services as needed
- Operate the hotel shuttle when required
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain composed in a fast-paced environment
- Basic computer skills; hotel systems experience (PEP preferred)
- Professional appearance and reliable attendance
Schedule
Part-Time
Flexible shifts including weekends and holidays
Benefits
- Competitive hourly pay
- Paid sick time and holiday pay (where applicable)
- Hilton Team Member Travel Program (discounted stays worldwide)
- Growth opportunities within S3 Hotel Group
Required Experience:
Unclear Seniority
About Company
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstandi...
