Executive Director Margin Services Operations Oversight

Margin Services is an insourced service provided to buy-side clients to manage the end to end Derivatives collateral margining process of Over The Counter (OTC) Derivatives Exchange Traded Derivatives (ETD) Repo & Prime Brokerage (PB) activity across their street-side relationships. The managed functions include Margin & Interest Management Settlements Dispute Management Reconciliations Client Operations (OSD) & Client Onboarding support.

As an Executive Director within the Margin Services Operations Oversight team you willprovide senior operations oversightfor supporting EMEA clients with accountability for service delivery operational risk and controls people leadership and the execution of a transformation agenda to improve scale resiliency and client outcomes.

Job Responsibilities:

• Provide senior oversight for the Margin Services operating model supporting EMEA clients ensuring stable execution consistent client outcomes and adherence to global standards.
• Act as a senior escalation point for complex margin events breaks disputes and time-critical exceptions; drive resolution root-cause analysis and sustainable remediation.

• Partner closely with EMEA-aligned stakeholders (Client Service Product Front Office Legal Compliance Risk Technology) to deliver a seamless end-to-end client experience.

  Own the client service framework: SLAs scorecards client satisfaction themes issue management cadence and operational communications.

• Own the Margin Servicesrisk and control environmentfor the EMEA support team ensuring controls are appropriately designed executed evidenced and maintained in line with policy and audit expectations (including SSAE16 / SOC-aligned requirements where applicable).

• Identify and close control gaps; ensure procedures checklists and workflows are current approved and embedded across the team.

  Lead incident governance for operational breaks including escalation protocols impact assessment and corrective action plans.

  Proactively partner with Risk Management to assess emerging risks and implement mitigants.

• Drive day-to-day operational performance: accuracy timeliness exception management prioritization during peak volume or market stress and end-to-end accountability.
• Ensure all work is actioned reconciled and controlled with disciplined daily execution and sign-offs.
• Lead coach and develop the team; set clear performance expectations reinforce a strong controls culture and build bench strength and succession plans.

• Sponsor and deliver process improvement and automation initiatives to reduce manual touchpoints improve quality and strengthen controls.

  Partner with Technology and Change teams to define requirements prioritize enhancements manage delivery and ensure adoption with measurable outcomes.

  Promote standardization and simplification across Margin Services processes supporting EMEA.

• Own KPIs and MIS for the function (e.g. timeliness breaks disputes reconciliations aged items errors client measures) and provide concise executive reporting.

• Track trends in volumes and exceptions; translate insights into capacity planning risk forecasting and prioritization of remediation and investment.

Required qualifications skills and capabilities:

• Significant post-trade operations experiencewithin Margin/Collateral Securities Lending Settlements or Trade Support/Middle Office (typically10 years including people leadership).
• Strong understanding of global markets and the margin operating environment;
• Proven track record inrisk and controls audit readiness and strengthening operational frameworks.

• Strong analytical skills; advanced Excel capability required.

• Executive presence; strong stakeholder management and ability to influence across Product Technology Risk Compliance and client-facing partners.
• Decisive accountable and comfortable operating under pressure and ambiguity.
• Strong problem-solving orientation with focus on root cause and sustainable fixes.
• People leadership: develops talent drives engagement and reinforces a high-performance controls culture.

Preferred qualifications skills and capabilities:

• Bachelors degree or equivalent experience preferred.
• Knowledge of automation/analytics tools (e.g. Tableau Alteryx) and/or Python beneficial.
• Experience supportingEMEA clientspreferred.