Technical Support Consultant

Brief Job Description:

Responsibilities:

• Deliver advanced technical support to customers and Vertiv Services teams through specialized consultation using technical libraries Vertiv factories and approved suppliers for Power segment products.
• Utilize Vertivs dedicated communication channels (email SharePoint Life and 0800) while following defined support protocols and providing detailed technical responses for installed equipment.
• Participate in regional and global technical forums collaborating in English with other business units and manufacturing centers to conduct root cause investigations.
• Assess Services readiness for new products and projects in the region ensuring appropriate training spare parts availability and other critical elements required to deliver a superior customer experience.
• Develop and deliver customized technical solutions in partnership with the Vertiv Services commercial team including labor-hour analysis for project execution.
• Support complex high-analysis cases escalated from the Technical Support Analyst team.
• Attend product and software training courses at Vertiv training centers or manufacturing facilities.
• Perform remote technical analysis based on Vertiv documentation and applicable regional standards.
• Provide recommendations to update TKO and other Vertiv technical libraries based on customer and service team inquiries.
• Prepare and present root cause analysis findings and technical documentation to customers aligned with Vertiv solutions and support strategies.

Qualifications:

• Degree in Electrical Engineering Electronics Telecommunications or related fields.
• Advanced English proficiency (reading and writing) with intermediate conversational skills.
• 3 to 5 years of experience in similar roles preferably in maintenance of electrical or electronic equipment.
• Strong technical knowledge of UPS (Uninterruptible Power Supply) systems.
• Proficient in Microsoft tools including Excel Outlook Word and PowerPoint.
• Strong technical writing skills and fluency in the local language.
• Knowledge of Quality and HSE (Health Safety and Environment) standards.
• Excellent communication skills strong teamwork mindset and proactive attitude.

Physical & Environmental Demands:

• Office work environment and some exposure to customers and lab environment which would require the use of personal protection equipment in accordance with local safety regulations.

Time Travel Required:

• 15%